Software Technical Support Engineer (m/f/d)

ARX Robotics; München; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Bonus opportunity

Vacation days

Pension plan

Training budget

Probonio benefits

Zusammenfassung

ARX Robotics is seeking a Software Technical Support Engineer to bridge advanced software development and real-world robotic performance across Europe. You will diagnose complex issues, validate system features, and support engineering teams and partners in field deployments, labs, and on-site operations.

You will work with C++, ROS 2, and Linux, building automated tests, scripts, and diagnostic tools while collaborating with cross‑functional teams to ensure reliable, safe autonomous systems for

Qualifikationen

• Testing, troubleshooting, and diagnosing integrated hardware, software, and robotics systems.
• Experience with C++ and ROS 2 in development or testing.
• Knowledge of CAN, Ethernet, TCP/UDP, and serial interfaces.
• Linux, shell navigation, and scripting in Python or Bash.
• Experience with Git, Docker, and Wireshark.
• Embedded systems knowledge, sensors/actuators integration.
• Analytical mindset with systematic problem solving across software and hardware.
• Clear communication in English; German is a plus.

Aufgaben

• Help diagnose and reproduce complex technical issues across hardware and software.
• Validate key system features and support field deployments and lab tests.
• Develop automated tests and diagnostic scripts to increase coverage.
• Collaborate with software, systems, and field engineers to implement lasting solutions.
• Provide guidance and troubleshooting support to internal teams and external customers.

Kenntnisse

C++

ROS 2

Python

Bash

Tools

Git

Docker

Wireshark

Jobbeschreibung

About The Role

As a Software Technical Support Engineer at ARX Robotics, you will bridge the gap between cutting‑edge software development and real‑world robotic performance. Our autonomous ground systems operate in critical, demanding environments where reliability and resilience are paramount. You will ensure our software and hardware work seamlessly together, both in our labs and out in the field. In this role, you will diagnose complex challenges, validate key system features, and directly support engineering teams and operational partners. Your work ensures our robotic platforms perform reliably, helping safeguard personnel and protect operational readiness across Europe.

What You’ll Build

• Enhance and optimize our core robotics software stack by integrating new hardware, drivers, and capability updates.
• Test and validate complete robotic platforms across all critical communication layers, including CAN bus, Ethernet, and wireless networks.
• Conduct hands‑on verification in lab facilities and active field environments to evaluate durability and operational readiness.
• Reproduce, investigate, and root‑cause complex technical bugs, partnering directly with software and systems engineers to implement lasting solutions.
• Build automated diagnostic scripts and testing utilities (using Python or Bash) to streamline repetitive workflows and increase coverage.
• Provide high‑impact technical guidance and troubleshooting support to internal teams and external customers during field deployments.
• Refine testing frameworks, verification checklists, and issue escalation workflows to maintain high standards of system quality.
• Collaborate across cross‑functional engineering groups to maintain seamless integration across all vehicle subsystems.

What You Bring

• Practical experience testing, troubleshooting, and diagnosing integrated hardware, software, and robotics systems.
• Strong proficiency in C++ along with hands‑on experience using ROS 2 in development or testing environments.
• Practical knowledge of network and communication protocols such as CAN, Ethernet, TCP/UDP, and serial interfaces.
• Working knowledge of Linux operating systems, shell navigation, and diagnostic scripting in languages like Python or Bash.
• Familiarity with engineering tools such as Git, Docker, and packet analysis tools like Wireshark.
• Foundational understanding of embedded systems, microcontrollers, and sensor/actuator integration.
• A curious, systematic approach to problem‑solving across both software logic and physical hardware components.
• Clear communication skills with the ability to explain complex technical issues constructively to teammates and partners.
• Professional working proficiency in English (German language skills are a valuable asset).

Please note: You do not need to meet every single requirement to apply. We welcome motivated candidates who are eager to grow into the role and develop their expertise further.

What We Offer

• Competitive compensation package including a bonus opportunity
• 27 vacation days to start, increasing with tenure up to 30 days
• Employer‑supported pension contribution
• Learning & development support and team events budget
• Employee discounts and flexible benefits budget via Probonio
• Hybrid working setup depending on role and team needs
• Structured salary bands, levelling framework, and bi‑annual development conversations
• Referral bonus program, dog‑friendly office, and relocation support where applicable

About Us

ARX is a dual‑use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual‑use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life‑or‑death situations.

As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem‑solving strategies are ingrained in our work culture.

If you are passionate about overcoming challenges that have a real impact on the security of our democracies, help shape the future of dual‑use technology!

ARX is an equal‑opportunity employer, and we encourage candidates from all backgrounds to apply.

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