SITEC - UC Administrator - Stuttgart

Peraton; Stuttgart; Vor Ort; EUR 75.000 - 120.000; Vollzeit

Zusammenfassung

Peraton in Stuttgart, Germany is seeking a UC Administrator to support SITEC-3 Enterprise Operations. Requires active DoD TS/SCI clearance and in-depth UC endpoints, VoIP, VTC, IPTV, and Cisco CallManager expertise.

You will manage end-user devices, configure endpoints, and provide front-line support in a demanding government environment. The ideal candidate will troubleshoot complex UC networks, produce reports, and coordinate with Enterprise UC teams and asset managers.

Qualifikationen

• DoD TS/SCI clearance required (must be active).
• CCNA Certification required.
• Extensive UC/VoIP/VT C/ IPTV experience and reporting skills.
• Strong troubleshooting and documentation abilities.

Aufgaben

• Administer SOCOM Unified Communications systems and services per policies.
• Maintain awareness of UC endpoints and operate Cisco CallManager reporting.
• Collaborate with Enterprise UC teams for escalation and standards.
• Configure, install, and integrate UC endpoints into conference room systems.
• Troubleshoot Crestron-based AV suites and coordinate with government integrator.

Kenntnisse

UC/VoIP knowledge

Networking principles

Troubleshooting

Reporting

Ausbildung

AS/AA

BS/BA

MS/MA

PhD

Tools

Cisco CallManager

Crestron

Jabber/Teams

VTC

Jobbeschreibung

Responsibilities

Peraton requires UC Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. This position is located in Stuttgart, Germany (SOCAFRICA) and requires TESA approval.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

UC Administrators performs tier one and two voice and video support in accordance with the SIE OPORD. UC Administrators need a detailed understanding of telecommunications theory and practice. UC Administrators should have solid technical skills, as well as interpersonal and organizational abilities. UC Administrators must be skilled at managing endpoints at scale, utilizing industry- and vendor-standard tools. This position will be responsible for VoIP, VTC, IPTV, and Application-based endpoints, supporting and training the users who utilize them, and providing first-line support to several collaborative workspace Audio/Visual systems that integrate those endpoints. The ideal candidate has a strong understanding of UC and networking principles to rapidly and thoroughly troubleshoot and restore system or device failures. UC Administrators must be able to explain and present complex technical subjects and processes related to the UC discipline, as well as generating and delivering reports and presentations of the highest professional quality. Experience working with the specific hardware used in the Government’s UC system is highly valued.

Duties include but are not limited to:

• Administering the operation of SOCOM Unified Communications systems and services according to Government policies and procedures
• Maintaining digital awareness of all UC endpoints within the organization’s digital boundary, utilizing Cisco CallManager and other provided reporting capabilities. Endpoints include VoIP, VTC, Software (e.g. Jabber, Teams), and IPTV
• Collaborating effectively with the Enterprise UC workforce, leveraging them for escalation, technical oversight, and confirmation of Enterprise standards
• Developing and maintaining awareness of approved Enterprise endpoint hardware, supporting planning for new requirements, lifecycle management, and device standardization
• Recommending upgrade, modernization, improvement, and optimization initiatives, in coordination with Asset and Configuration Managers
• Receiving, configuring, installing, and integrating UC endpoints into typical conference room systems
• Troubleshooting Crestron-based conference room and operations center audio/visual suites, managing escalation to Government integrator when necessary
• Troubleshooting and resolving performance degradations, and optimizes device configuration for best performance and customer satisfaction
• Coordinating and implementing UC endpoint firmware upgrades and security-specific configuration items to meet standardization and compliance requirements
• Facilitating and moderating VTC events attended or chaired by the SOCAFRICA Commander, including through coordination with adjacent unit VTC teams
• Using a variety of tools tomonitorand troubleshoot the performance of UC environments, proactively responding to observed degradations, and recommending improvements to quality and reliability
• Documenting andmaintainingUC topologies as requested
• Resolving ticket-based incidents, and escalating to the engineering team whenrequired
• Fulfilling typical UC-related service requests, including modifying endpoint features, voicemail, speed dials, hunt groups, pickup groups, alias changes, etc
• Managing Cisco Jabber contacts and groups to enable collaboration and communication. This involves creating contact lists, adding contacts, and setting up groups
• Staying up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they mayimpactSOCAFRICA

Qualifications

Required Qualifications:

• Minimum of 10 years with AS/AA; 8 years with BS/BA; 6 years with MS/MA; 3 years with PhD
• 12 years of relevant experience will be considered in lieu of formal education
• DoD TS/SCI clearance is required for this role
• Must be DoW8140 compliant under the Work Role Code 441 – Network Operations Specialist - Intermediate level or higher
• CCNA Certification

Highly Desirable:

• Crestron-based multi-classification audio/visual suites, controllers, and components

#SITEC2026

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.