Service Advisor, Munich (m/f/d)

Lucid Motors; München; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

Lucid Motors is seeking a Service Advisor to be the primary client contact at the Lucid Service Center. You will communicate repair needs, write repair orders, and coordinate with technicians to ensure first-time correctness.

You will guide clients through the service process, ensure understanding, and drive a high level of customer satisfaction. The role requires deep client empathy, the ability to explain complex maintenance options, and proficiency with standard software and DMS systems.

Qualifikationen

• Education and/or relevant automotive experience.
• 4+ years providing excellent customer experience.
• Excellent interpersonal skills.
• Empathic and patient demeanor.
• Problem solving and creative thinking skills.
• General automotive knowledge or willingness to learn.
• Ability to explain complicated concepts to clients.
• Ability to use Microsoft Office as well as learn proprietary DMS software.

Aufgaben

• Greet clients promptly and offer excellent customer experience at all steps of the service process.
• Ensure clients understand the service process and are comfortable at all steps.
• Perform vehicle walk-around and write-up processes to ascertain primary concerns.
• Consult with technicians regarding service options.
• Document client concerns for diagnosis and repair.
• Explain service options including time and cost estimates.
• Track client vehicles through maintenance and repair process.
• Ensure work meets Lucid’s standards before delivery to client.
• Invoice and collect payment.
• Redelivery process to ensure client needs are met and informed.

Kenntnisse

Customer experience

Interpersonal skills

Empathetic demeanor

Problem solving

Explain concepts to clients

Microsoft Office

DMS software

Tools

DMS software

Microsoft Office

Jobbeschreibung

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

The Service Advisor will serve as the primary point of contact for Lucid Service Center. The Service Advisor will be responsible for communicating and interacting with clients to deliver the highest level of Lucid customer experience while assuring client needs are met. This position requires you to work with clients to determine which repairs/services are necessary, write clear repair orders so technicians can accurately maintain/repair Lucid vehicles right the first time, and redeliver client vehicles after services are completed. The Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly, and to strive for perfection within a fast-paced environment

The Role:

• Greet clients promptly and offer excellent customer experience at all steps of the service process
• Ensure clients thoroughly understand the service process, and are comfortable at all steps of their experience
• Properly perform the vehicle walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment (assess client needs accurately)
• Consult with technicians regarding appropriate service options where needed
• Accurately document client concerns for diagnosis and repair by technicians
• Follow correct repair order documentation procedures
• Explain all service options to clients including time and cost estimates
• Track all client vehicles through the maintenance and repair process
• Ensure that work done meets Lucid’s exacting standards before vehicle is returned to client – act as the last QC step
• Invoice and collect payment
• Perform a thorough redelivery process, ensuring all client needs have been met, client understands all services performed, and answer any questions that may arise
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Develop rapport with clients leading to lasting relationships
• Have a passion for sustainable transportation and changing the automotive industry

Qualifications:

• Education and / or relevant work experience from the automotive industry
• 4+ years providing excellent customer experience
• Excellent interpersonal skills
• Empathic and patient demeanor
• Problem solving and creative thinking skills
• General automotive knowledge (not required) or willingness to learn
• Ability to explain complicated concepts to clients who may not be familiar with industry terminology
• Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Advantageous:

• High level of communication skills
• A quick ability to learn and grasp concepts
• Knowledge of HV systems, and EV powertrains
• Start-up experience and related fast-paced environments
• Previous OEM specific EV experience and training

Lucid Motors is committed to maintaining a safe and trustworthy environment. As such, a background check may be required during the hiring process. This will be performed in line with European data protection laws, and candidates will be informed and asked to provide consent before the check is conducted.

Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays; and a401(k) retirementplan. Eligible employees may alsoparticipatein Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, aredeterminedbased on individual performance, role scope, market considerations, and overall company results,in accordance withthe terms of the applicable plans.

Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.

Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need anyaccommodation toparticipatein the application process, please contact us atTA-Operations <@> lucidmotors.com . This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.

Candidate Data Privacy: Bysubmittingyour application, you understand and agree that your personal data will be processedin accordance withour Candidate Privacy Notice .

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

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