(Senior / Staff) IT Operations Specialist (m/f/d)

1KOMMA5°; Berlin; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Remote work Germany-wide

Offices in Berlin, Hamburg, Munich

EGYM Wellpass

Futurebens benefits

Bike leasing

Zusammenfassung

1KOMMA5° is seeking a Lead Tech Business Partner to be the IT counterpart for the holding, ensuring tech discussions drive productivity. You’ll support employees, manage projects, and enable AI-driven improvements across the group.

You will work remotely across Germany with offices in Berlin, Hamburg or Munich, collaborating with stakeholders and driving secure, scalable tech solutions.

Qualifikationen

• 10+ years in IT systems, systems engineering, or related field.
• Experience with IT ticketing practices and analytics.
• Proven ability to lead a small, assertive team.
• Ability to collaborate with non-technical stakeholders on technical solutions.
• German and English written and verbal communication.

Aufgaben

• Provide Level 1–3 IT support for holding employees and triage tickets.
• Lead tech projects like Chrome OS rollout and tool consolidations.
• Offer tech consulting and enable AI usage to boost productivity.

Kenntnisse

IT leadership

IT support

Google Workspace

Office 365

MDM (JAMF/Ivue)

Zoho CRM

AI tooling

Scripting

HTML/CSS

Python

AppScript

Cloud infrastructure

German language

English language

Ausbildung

IT degree

Bachelors/Master’s

Tools

Zoho CRM

JAMF

Intune

Chrome OS

n8n

Cloud tooling

Jobbeschreibung

At

At 1KOMMA5°

We pursue a clear vision: Living on wind and sunlight forever for free. To make this a reality, we are building the energy system of the future with Heartbeat AI. Want to be part of it?

We bring together regional craftsmanship and scalable software: We don't think of solar, batteries, heat pumps, and e-mobility as isolated components, but control them as an intelligent, integrated overall system in our virtual power plant. Directly connected to the electricity market – in real time, fully automated. This way, energy is used when it is available from renewables and particularly cost-effective. By 2030, our goal is to transition 1.5 million households to renewable energies. Over 3,000 people are working towards this every day, at more than 80 locations worldwide, from Finland to Australia.

Learn more about our Product & Tech team!

Your mission

As the Lead Tech Business Partner, you will be the assigned Tech counterpart for the holding/central employees at 1KOMMA5. This means that every 1KOMMA5 employee in the holding will know their Tech Business Partner by name, and have trust to include them in all technical discussions that improve their productivity. You are accountable for the holdings success.

The average day of a Lead Tech Business Partner

The role is divided into 3 key value areas

• Tech Support on level 1, 2 and 3 tickets created by holding employees. The goal here is to be familiar with stakeholders for faster, more efficient turnaround. Tickets are not escalated, but are triaged and discussed to improve technical understanding and develop. You will also monitor queues for the other markets for urgent out of hours requests, and action them when necessary. Level 1 and 2 tickets may be delegated to working students in the team, with guidance and accountability.
• Tech Projects - This refers to projects imposed by Employee Technology Platform product strategy such as rollout of Chrome OS and tool consolidations for the holding. This also refers to inbound projects imposed by holding teams (e.g. tailor onboarding experience, setup n8n flows).
• Tech Consulting - Providing solutions using existing tools first, through enablement sessions. If no solutions exist, working with teams to technically own and benchmark new applications. There is a particular push to enable AI usage to boost productivity. This means any queries on how to use basic or advanced AI toolings would be directed to this role.

Your profile

• Minimum of 10+ years of proven professional experience in IT systems, systems engineering or a related field
• Experience with IT support ticketing best practices, and analysis
• Proven ability to lead a small and assertive team
• Proven ability to work both independently, and as part of a team on Technology related projects
• Profound knowledge of Google Workspace, Office 365, Mobile Device Management (JAMF and InTune) and other SaaS applications (Zoho CRM is a huge plus) surrounding employee productivity, collaboration and security
• Profound knowledge of AI tooling, specifically relating to employee productivity
• Understanding on how to utilize scripting to build bespoke functions. Experience with web-front end HTML, CSS, AppScript, Python and Cursor AI
• Understanding of the workings of cloud infrastructure and code deployment practices and discipline is a huge plus
• Generalist knowledge of office infrastructure (e.g. office WLAN)
• Comprehensive knowledge and proven disciplinary action of domain management
• Strong people skills, being able to persuade and consult non-technical stakeholders on technical solutions
• Ability to demonstrate design thinking methodology
• Ability to collaborate in a fast-paced, agile environment and adapt to changing priorities while maintaining a security focus
• Relevant IT Bachelors or Masters degree - certifications related to MTD, MAM are a plus
• German and English written and verbal communication
• Willingness to travel primarily to 1KOMMA5 the other holding locations (Munich & Hamburg)

Benefits

• You are part of an international, dynamic, and highly motivated team of people who have proven to make things happen
• With your work, you accelerate the "energy transition" and hence have a direct impact on our climate
• Work with and learn from other super-smart colleagues
• You will enjoy direct contact with core decision-makers
• You will enjoy the best chances of entering full-time in one of Europe’s most thriving scaleups
• You work remotely (Germany-wide), with offices in Hamburg, Berlin or Munich
• Create a healthy balance alongside your work and enjoy all the benefits of the EGYM Wellpass
• Benefits and discounts are yours with Futurebens
• Whether city bike or e-bike - be flexible with our job bike leasing and do something good for the environment at the same time

About Us

"At 1KOMMA5°, our vision is to accelerate CO2 neutral life for all! We created an easy one-stop-shop to buy and install solar, charging stations and heat pumps, with the purpose of liberating all European homes from the shackles of fossil fuels. With Heartbeat, we make clean energy smarter. Connecting our customers into one powerful clean energy operating system to enable flexible tariffs and to ultimately follow the rhythm of wind and sun!" - Philipp Schröder (CEO 1KOMMA5°)