Senior Service Delivery Manager – Software Publisher Services

Jobtailor; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Delivery & Operations leader to own the delivery infrastructure for our Software Publisher Services practice and to build scalable governance, tracking, and reporting across clients and regions.

The role focuses on providing leadership with operational data for informed decisions, fostering inclusion, and driving high delivery standards across geographies while managing a shared resource pool and staffing recommendations.

Qualifikationen

• Significant experience in delivery/operations management within professional services or advisory environments.
• Experience in software asset management or technology advisory is desirable.
• Proven track record building governance systems, quality frameworks, and operational processes.

Aufgaben

• Own and build the delivery infrastructure for our Software Publisher Services practice.
• Build, maintain, and improve tracking, reporting, and process infrastructure across clients and regions.
• Provide leadership with operational data to inform decisions without being involved in day-to-day operations.
• Foster pride in delivery standards and connect people across geographies.
• Champion inclusion and professional development as core cultural values.
• Design, maintain, and enforce quality frameworks, checklists, and processes for consistent delivery.
• Manage shared resource pool across regions and assess capability and staffing recommendations.

Kenntnisse

Delivery management

Operations management

Programme management

Governance systems

Resource planning

International delivery

Ausbildung

Degree-level education

PMI/PRINCE2/ITIL/Six Sigma certification

Tools

Delivery tracking tools

Dashboards & reporting

Jobbeschreibung

Responsibilities

• Own and build the delivery infrastructure for our Software Publisher Services practice.
• Build, maintain, and continuously improve the tracking, reporting, and process infrastructure that underpins delivery across all clients and regions.
• Provide the leadership team with the operational data they need to make informed decisions without being operationally involved.
• Foster professional pride in delivery standards and connect people across geographies.
• Champion inclusion and professional development as core cultural values.
• Design, maintain, and enforce the quality frameworks, checklists, and processes that ensure consistent delivery standards across every engagement.
• Manage the shared resource pool across regions and assess capability, track availability, and prepare staffing recommendations.

Requirements

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment.
• Experience in software license compliance, software asset management, or a related technology advisory field is highly desirable.
• Proven track record of building governance systems, quality frameworks, and operational processes, either from scratch or by significantly improving existing ones.
• Experience managing a shared resource pool or bench model.
• International delivery experience across APAC, EMEA, and the Americas.
• Experience with delivery tracking tools, dashboards, and reporting systems.
• Degree-level education or equivalent professional experience. Relevant certifications in project management, delivery management, or quality frameworks are advantageous (e.g., PMP, PRINCE2, ITIL, Six Sigma, or similar).

Core Competencies

Demonstrates expertise in delivery management and operations management within professional services, with a focus on building governance systems and quality frameworks. Proven ability to manage shared resource pools and deliver operational insights across international regions.