Senior Sales Associate

Tapestry (Coach/Kate Spade); Hamburg; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Inclusive env

Career progression

Volunteer day

Ambassador programme

Social events

Employee discount

Incentive programme

Zusammenfassung

Coach, the global luxury fashion house, is seeking an experienced store leader to drive sales and deliver the Coach Experience in Hamburg. You will model brand standards, manage a team, and engage with customers across in-store and live-stream shopping initiatives.

The role requires previous management in luxury retail, knowledge of fashion trends, POS proficiency, and excellent communication in English. You will work flexible schedules, including weekends and holidays, and contribute to a

Qualifikationen

• Previous management experience in a luxury retail service environment preferable.
• Knowledge of fashion trends and marketplace competition.
• Experience with POS operation and basic computer proficiency.
• Effective communication with customers and team; ability to handle a busy floor.
• Willingness to work flexible schedules, including weekends and holidays.
• Interest in live stream shopping and social selling activities.
• Strong English language proficiency (EU).

Aufgaben

• Understand how individual productivity impacts the store.
• Behave like a brand ambassador.
• Model sales behaviors taught in training, including omni-channel and virtual selling.
• Maintain high energy on the sales floor.
• Consistently achieve sales goals.
• Serve all customers according to Coach Experience standards.
• Lead as a team member and encourage performance.
• Help build an inclusive team culture where everyone is seen and heard.
• Support management decisions and drive outstanding customer service.
• Demonstrate professional ethics.

Kenntnisse

Brand ambassador

POS operation

English proficiency

Customer service

Communication

Social media awareness

Flexibility

Livestream shopping

Team leadership

Fast-paced environment

Tools

iPad

Mobile POS

Walkie-talkie

Jobbeschreibung

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Key Responsibilities

• Understand how individual productivity impacts the store
• Behave like a brand ambassador
• Model sales behaviors taught in company sales training programmes, including omni channel sales and virtual selling services
• Maintain high energy on the sales floor
• Consistently achieve sales goals
• Able to work with multiple customers simultaneously
• Consistently anticipate and meet customers' needs
• Service all customers according to the Coach Experience standards
• Participate as a team member and encourage team to meet and exceed performance standards
• Contribute towards building a team culture in which everyone can show up as themselves and feel seen and heard
• Champion company initiatives and supports management decisions, owning and driving outstanding customer service
• Demonstrate professional ethics

Requirements

• Previous management experience in a luxury retail service environment preferable. A combination of education and experience will be considered
• Possess current knowledge of fashion trends and competition in the marketplace
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Ability to communicate effectively with customers and team (both oral and written), maneuver sales floor and meet moderate stockroom lifting and store climbing requirements
• Ability to work a flexible schedule to meet the needs of the business, including weekends and public holidays
• Eager to learn techniques for live stream shopping, introduce products, demonstrating features/benefits and work with the social selling team to make short videos in front of the camera
• Social media knowledge and have a keen understanding of trends on social media platforms
• Customer Data Acquisition- Actively engage customers in signing up to Brand marketing & clienteling communications to drive repeat purchase and loyalty
• Ability to work in a fast-paced environment
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

What Coach can offer you

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains thei