Senior Product Engineer

Plain; Deutschland; Vor Ort; EUR 65.000 - 85.000; Vollzeit

Zusammenfassung

Plain is redefining customer support for B2B companies and is seeking a technical leader to contribute to shaping the product direction. You'll work on backend architecture and ship impactful features that enhance customer interactions.

The ideal candidate thrives in fast-paced environments, has a solid foundation in B2B SaaS, and is driven by customer success. This hybrid role will require a balance of technical expertise and product management.

Qualifikationen

• Proven track record working for product-led companies.
• Experience in B2B SaaS roles.
• Ability to thrive in early ideation stages.

Aufgaben

• Help set product direction and contribute to the technical architecture.
• Ship features end-to-end that solve customer problems.
• Shape backend architecture and tackle complex challenges.

Kenntnisse

Experience with distributed systems

Technical architecture knowledge

B2B SaaS background

Ability to balance priorities

Experience with data models

Jobbeschreibung

Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.

Some of the world’s most forward-thinking companies - like Cursor, Raycast, and Granola – trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.

B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way – slow, manual, and disconnected – no longer works.

This role is hybrid with 3 days a week in our London office.

WHAT YOU'LL DO

• Help set product direction. You’ll contribute to both the technical architecture and the roadmap, balancing customer feedback with long-term product health.
• Ship features end to end. You’ll scope, build, and launch product features that directly solve customer problems. We’re structured into the following teams right now:
  • Core Product: Own all customer-facing channels (Slack, Discord, Email, etc), core data models, and customer requests. You’ll balance moving fast to win customers with investing in strong foundations for the future.
  • Developer Infra: Build the tools that every engineer at Plain depends on to ship and operate the product. Your focus is on making the team faster, removing roadblocks before they happen, and ensuring everything we build is easy to run, debug, and control in production.
• Shape our backend architecture. You’ll tackle some of our most complex challenges, from data modeling to high-performance reporting, and help set the standard for how we build across the company.
• Create a stellar developer experience. From data pipelines to APIs, you’ll make sure Plain is not only great to use but also great to build on.

THIS IS A GREAT FIT IF YOU…

• Thrive in early ideation stages, love sharing work-in-progress, and enjoy the balance of making trade-offs in order to ship high impact products.
• Are impact driven and motivated by seeing customers succeed. You measure the quality of your work by the end-experience of users, not the abstractions or cleanliness of the code.
• Have a proven track record working for product-led companies, ideally in B2B SaaS.
• You’re autonomous and able to prioritise your workload. You know when to take a shortcut and when to invest in long‑term infrastructure.
• Have experience working with distributed, serverless systems, and have worked on similar web applications with a high quality and performance bar before.
• Are equally at home in architectura