Senior Product Designer - ZEOS (all genders)

Zalando GmbH; Berlin; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

27 days holiday

Volunteering days (2)

Hybrid work model

Work from abroad up to 30 days/year

Employee shares program

Retail discounts on Zalando products

Relocation assistance

Zusammenfassung

Zalando, Berlin-based, is seeking a Senior Product Designer for the ZEOS Logistics team to shape customer-facing experiences across multi-channel offerings. You will empower brands to grow across Europe through ZEOS and lead the craft of end-to-end, human-centered design across touchpoints.

You will collaborate with product managers, engineers, and merchants, run workshops, and translate business goals into actionable design solutions, shaping the design strategy and vision for a key Zalando

Qualifikationen

• B2B design experience leading complex end-to-end projects.
• Strong UX skills, stakeholder management, and design thinking.
• Proficiency with Figma and modern design tools.

Aufgaben

• Design customer-facing experiences for ZEOS Logistics offerings.
• Lead workshops and design sprints with cross-functional teams.
• Translate user needs into coherent design outcomes for product teams.
• Collaborate with product managers, engineers, and merchants.

Jobbeschreibung

The ZEOS Logistics department is responsible for all partner-facing multichannel Zalando Logistics Solutions. By unifying and collaborating these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfillment solution to meet our partners' needs and leverage common services to enable partner program growth.

As a Senior Product Designer at ZEOS , you will be responsible for customer-facing digital experiences for our ZEOS Logistics service offerings. Your joint mission is to empower fashion and lifestyle brands to expand their business and increase their profitability across multiple marketplaces and countries throughout Europe through ZEOS .

Using your excellent craft skills and seasoned experience, you will design 0 to 1 experiences that empower brands and retailers to steer their multi-channel logistics for their business from our ZEOS digital touchpoints. This is an important role that will help shape the vision for the user experiences for ZEOS, and requires strong foundational UX skills, exceptional stakeholder management, experience in workshop facilitation, and in crafting and evangelising design strategies and visions.

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

You'll work with cross-functional teams to deliver against the design vision and strategy for our B2B multichannel offering in ZEOS, delivering coherent experiences for our merchants and their end customers. You'll champion the CX vision with your team and stakeholders, and partner with them on how to make it real, scoped across sprints and quarters.

You'll lead stakeholders and team members towards innovative solutions through design thinking workshops and design sprints.

You'll generate multiple solutions to complex design challenges, evaluate which to pursue further, and leverage technology to improve experiences, ensuring your designs are technically feasible, scalable, accessible and compliant.

You'll apply strategic thinking to visualise and communicate ideas compellingly for senior business stakeholders, partners and customers. You'll contribute to problem definition through storyboards, press releases, and holistic customer journeys that product managers and other designers draw from.

You will jointly plan and participate in research together with researchers and product managers, shaping quantitative and qualitative data to support two key areas: assessing new problem spaces and evaluating design solutions as a core part of the iterative validation process.

You'll validate and refine concepts with internal and external stakeholders, including actual merchants and end users.

You'll lead by example, role-modelling user-centred design practices and producing high-quality work regardless of the size of the task.

You'll mentor fellow designers and contribute to team design ops initiatives that improve team health and ways of working.

Experience: You are a seasoned design professional with B2B experience who has led the design of complex projects that delivered valuable end-to-end experiences to real users. You are driven to solve meaningful problems and skilled at translating user needs and business goals into coherent design outcomes that product teams can understand and execute on.

Collaboration: You work collaboratively with product managers, engineers, stakeholders and users to understand and define the key problems and desired experiences for solutions in a B2B context, owning the design thread from discovery through delivery.

Curiosity: You are curious about the industry, the merchants you serve, and the needs of their end customers, which allows you to creatively and empathetically solve their problems.

Craft: You have a deep understanding of the end-to-end iterative design process including how to develop and apply research, design thinking, user stories, journey mapping, wire-framing, prototyping, user testing, and high-fidelity visuals to achieve human-centered design solutions across holistic customer journeys. Proficiency with current industry design and collaboration tools including Figma is a must. Experience working with prompting tools (e.g. Loveable, Claude , etc) as part of the design process is plus.

Complexity: You have worked on ambiguous strategic projects, are able to create clarity amid uncertainty, and can guide team members through such projects.

Experimentation: You have a generative approach and strive to solve problems in the best way possible through iteration, leveraging data and insights to drive future iterations and features.

Delivery: You scope and define deliverables and ensure developers have everything they need to build the designed solution. You ensure a remarkable quality of what goes live.

Empathy: You have the mindset and methodologies to understand your customers, their end users, colleagues and employees.

Storytelling: You bring not just users but also stakeholders and employees on a journey, enabling them to truly understand the end customer and vision and experience you are setting out to deliver, and the why behind your design decisions.

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)

2 paid volunteering days a year

Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration

Work from abroad for up to 30 working days a year

Employee shares program

40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners

Relocation assistance available (subject to prior agreement)

Family services, including counseling and support

Health and wellbeing options (including Wellhub, formerly Gympass)

Mental health support and coaching available

Drive your development through our training platform and biannual peer-to-peer review

In some cases we also work with a selection of headhunters and agencies to fill specific roles. Please note that neither Zalando nor our recruiting partners will ask for any kind of payment to apply for a job or attend an interview.

If you have any questions about our recruitment process, please take a look at our FAQ page .

About Zalando

Founded in Berlin in 2008, Zalando is the leading European technology platform for fashion and lifestyle. Connecting 62 million active customers with more than 7,000 brands across 29 markets, our operations are built on a unique AI-powered data and infrastructure platform. For our customers, our multi-app approach - comprising Zalando, ABOUT YOU, and Lounge by Zalando - delivers an inspiring, highly personalized shopping experience, serving different customers with different needs. For our partners, we are building the operating system for e-commerce. Through ZEOS, Tradebyte, and SCAYLE, we open our logistics, software, and service capabilities to brands and retailers, enabling them to seamlessly scale their businesses across borders.