Senior Field Services and Operations Associate

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a seasoned securities services professional to support the Fidelity NFS Wealthscape platform. You will train financial professionals on platforms, processes, and compliance, and respond in the call center to trading, account maintenance, and entry requests.

You will produce Wealthscape and Avaya reports for service metrics, partner with Middle Office on account management, develop operational metrics, and ensure current regulatory knowledge (FINRA/SEC/DOL).

Qualifikationen

• Bachelor’s degree in finance or business, or equivalent work experience.
• Five years of securities/financial services experience in call center and operations.
• Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform.
• Experience with Avaya or similar telephony management system.
• Thorough knowledge of securities products, FINRA, SEC, and DOL regulations.
• Ability to analyze complex issues and recommend solutions.
• Excellent written and verbal communication and interpersonal skills.
• Attention to detail and ability to prioritize multiple responsibilities.
• Proficiency using MS Office, including advanced Excel skills.
• Experience with Wealthscape and Envestnet platforms; Series 7 and 24 preferred.

Aufgaben

• Support business processing on the Fidelity NFS Wealthscape platform.
• Provide guidance and training to financial professionals on platforms, processes, compliance, best practices.
• Respond to requests for trading, account maintenance, order entry, platform navigation in the Call Center.
• Provide support and guidance for the Wealthscape platforms.
• Produce reports from Wealthscape and Avaya required for metrics and oversight.
• Partner with NFS Middle Office on account management services.
• Identify and develop operational impact metrics, including collecting, analyzing, and reporting.
• Keep up to date on rules and regulations governing firm procedures.
• Identify and develop operational service improvements.

Kenntnisse

Financial services call center

Analytical problem solving

Excellent communication

Attention to detail

Multitasking

Customer training capability

Ausbildung

Bachelor’s degree in finance or business, or equivalent

Series 7

Series 24

Tools

Wealthscape

Avaya

Envestnet

MS Office

Excel (advanced)

Jobbeschreibung

Responsibilities

• Support business processing on the Fidelity National Financial Services (NFS) Wealthscape platform
• Provide guidance and training to financial professionals on platforms/technologies, processes, compliance, best practices, etc.
• As a member of the Call Center, respond to requests for trading, account maintenance, order entry, platform navigation, cashiering functions, opening and closing accounts, etc.
• Provide support and guidance for the Wealthscape platforms
• Produce reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas for optimization
• Partner with NFS Middle Office on account management services
• Identify and develop operational impact metrics, including collecting, analyzing, and reporting
• Keep up to date on rules and regulations governing firm procedures
• Identify and develop operational service improvements

Requirements

• Bachelor’s degree in finance or business, or equivalent work experience
• Five years of securities/financial services experience in call center and operations roles
• Detailed knowledge and expert processing proficiency on the NFS Wealthscape platform
• Demonstrated experience utilizing Avaya or similar telephony management system
• Thorough knowledge of securities products, FINRA, SEC, and DOL regulations
• Ability to analyze complex issues and recommend solutions
• Excellent written and oral communication and interpersonal skills
• Attention to detail and ability to prioritize multiple responsibilities
• Proficiency using MS Office, including advanced Excel skills
• Experience with Wealthscape and Envestnet platforms. Series 7 and 24 preferred

Core Competencies

Demonstrates expertise in the NFS Wealthscape platform and financial services operations, with a strong focus on compliance, reporting, and process optimization. Capable of providing training and support to financial professionals while maintaining a thorough understanding of relevant regulations.

Certifications & Qualifications

• Series 7
• Series 24