Senior Field Service Technician EMEA & LATAM (m/f/d)

7530-Abiomed Europe GmbH Legal Entity; Aachen; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

Johnson & Johnson in Germany seeks a Technical Field Service professional to ensure device functionality through maintenance and calibration of electronic testing equipment, both in-house and at customer sites.

Primary location Aachen/Würselen with up to 70% travel (EMEA & LATAM). The role requires 3+ years in technical service for medical devices and a certified tech or engineering degree; German and English skills are essential, and SAP/MDS&R experience is beneficial.

Qualifikationen

• Good written and spoken German and English required.
• Strong customer-facing communication and ability to represent the company in a service environment.
• Solution-oriented skills; execute tasks in a timely manner without direct supervision.

Aufgaben

• Perform technical service to ensure device function; maintenance and calibration of in-house and customer testing equipment.
• Organize security controls; maintenance and repair (conformities) and software/hardware updates.
• Document and report results with Field Service Reports.
• Support Sales and Clinical teams.
• Travel up to 70% of working time, including international travel.
• Operate SAP, MDS&R and other enterprise systems for service documentation.
• Follow Health, Safety and Environmental guidelines.
• Collaborate with Sales, Clinical, Quality, Logistics and Customer Service.
• Prioritize service activities and make sound field decisions.

Kenntnisse

German language proficiency

English language proficiency

Customer-facing communication

Software applications

Decision making in field

Ausbildung

Certified Medical Device Technician

Bachelor’s degree in engineering

Tools

SAP

MDS&R

Jobbeschreibung

Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Details

Job Function: Customer Management
Job Sub Function: Technical Field Service
Job Category: Professional
All Job Posting Locations: Aachen, North Rhine-Westphalia, Germany

Responsibilities

• Technical service work for ensuring the capacity for function of the devices; maintenance and calibration of electronic testing means prepared in-house and customer settings.
• Organization and implementation of security controls, maintenance, repair (compliant and non-conformities), soft- and hardware updates.
• Documentation and reporting on the results (Field Service Reports).
• Supporting Sales and Clinical teams.
• Maintenance and calibration of electronic testing means prepared in-house and for customer settings.
• Performance of servicing, repair, update, maintenance and calibration measures.
• Travel up to 70% of working time, including domestic and international travel as required by business needs.
• Communicate business-related issues or opportunities to the next management level.
• Follow all Company guidelines related to Health, Safety and Environmental practices.
• Work with enterprise software systems for documentation, service, and material-related processes (e.g., SAP, MDS&R).
• Ensure personal and Company compliance with all applicable regulations, policies, and procedures.
• Accurate and timely completion of service documentation, work orders, and field service reports in accordance with procedures.
• Collaborate with internal stakeholders such as Sales, Clinical, Quality, Logistics, and Customer Service.
• Ability to work independently, prioritize service activities, and make sound decisions in the field.
• Perform other duties as needed.

Experience and Education

• 3+ years of experience in technical service, field service, repair, maintenance, or calibration of medical devices.
• Certified Medical Device Technician or bachelor’s degree in engineering.

Required Knowledge, Skills, Abilities, Certifications/Licenses and Affiliations

• Good written and spoken German and English skills required; additional languages are desirable.
• High quality awareness; customer-oriented experiences in quality processes;
• Strong customer-facing communication and ability to represent the company in a service environment;
• Solution-oriented skills; execute tasks in a timely manner without direct supervision;
• Ability to quickly learn and effectively use software applications.

Location & Travel

Primary location Aachen/Würselen. Must be able to travel (up to 70%), including internationally (EMEA & LATAM).

External Interactions

Regular interaction with external customers, healthcare professionals, and service partners in relation to service, repair, maintenance, and technical support activities.