Senior Event Manager (m/w/d)

The Ritz-Carlton Hotel Company, L.L.C.; Berlin; Vor Ort; EUR 55.000 - 75.000; Vollzeit

Zusammenfassung

The Ritz-Carlton Berlin is seeking an experienced Event Manager to plan and execute meetings and special events at the Potsdamer Platz property. You will lead the seamless turnover from sales to operations and back, helping to implement departmental strategies and maintain the highest guest service standards.

Key qualifications include a high school diploma or GED with 3 years in event management or a related field, or a 2-year degree with 2 years of experience in event management, F&B, sales or

Qualifikationen

• Basic knowledge of event operations and budgeting.
• Experience supporting meetings, banquets or corporate events.
• Ability to coordinate with sales, operations and vendors.

Aufgaben

• Executes event management strategy aligned with the property’s business plan.
• Conducts daily walk-through of banquet floors to ensure client satisfaction.
• Develops relationships with outside vendors and pricing/service agreements.
• Creates upsell opportunities during event planning and execution.
• Monitors department expenses to meet or exceed budgeted goals.

Kenntnisse

Event management

Food & beverage

Sales & marketing

Ausbildung

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Jobbeschreibung

Job Information

Job Number 26081939

Job Category Event Management

Location Potsdamer Platz 3, Berlin, Germany, 10785

Schedule Full Time

Located Remotely? No

Position Type Management

Job Summary

Plans and executes meetings and special events. Position assists in the implementation of departmental strategies. The position has responsibility for the execution of all property events with a seamless turnover from sales to operations and back to sales where appropriate.

Candidate Profile

Education And Experience

• High school diploma or GED; 3 years experience in event management, food and beverage, sales and marketing, or related professional area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management, food and beverage, sales and marketing, or related professional area.

Core Work Activities

Managing Meetings and Special Events Operations and Budgets

• Researches and analyzes new products, pricing and services of competition.
• Apprises property of all groups that will impact property operations.
• Executes event management strategy that is aligned with the company’s business strategy and leads its execution.
• Conducts daily walk-through of banquet floor to help ensure client satisfaction and quality standards.

Managing Profitability

• Develops working relationships with outside vendors and supports establishing prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property as needed.
• Creates opportunities to upsell during event planning.
• Manages department controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Attends and participates in all pertinent meetings.
• Reviews staffing levels to ensure that guest service and operational needs are met.

Equal Employment Opportunity Statement

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.