Senior Customer Service Representative – Treasury Management Care Center

Jobtailor; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an experienced customer service specialist to support a complex product suite across channels. You will handle inquiries, resolve issues, and document interactions to reduce customer effort. Strong relationship skills and accuracy are essential.

The role emphasizes bilingual capabilities (Spanish preferred), technical support, and a commitment to high customer satisfaction within a dynamic environment.

Qualifikationen

• 3+ years experience in customer service or related field.
• Proven ability to handle complex inquiries and issues.
• Fluency in Spanish is preferred.

Aufgaben

• Performs advanced customer service activities for specialized products and services.
• Responds to inquiries via all channels and documents interactions.
• Resolves customer service inquiries and issues efficiently.
• Maintains high levels of customer satisfaction aligned with company values.
• Manages multiple priorities with accuracy and attention to detail.

Kenntnisse

Customer Service

Technical Support

Bilingual in Spanish

Decision Making

Relationship Building

Ausbildung

Associates Degree or Equivalent

Jobbeschreibung

• Performs advanced customer service activities and initiatives for specialized products and services.
• Supports a complex dedicated suite of products/services.
• Receives, investigates and responds to customer inquiries regarding complex products, services, and issues via all channels.
• Resolves customer service inquiries and issues.
• Maintains high levels of customer satisfaction consistent with PNC's core values.
• Documents customer interactions and completes service requests to minimize customer effort or additional action.

Requirements

• 3+ years experience
• Associates or equivalent degree
• Bilingual in Spanish preferred
• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
• Accuracy and Attention to Detail
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Core Competencies

Demonstrates expertise in advanced customer service activities, with a focus on relationship building, effective communication, and problem-solving in a complex product environment. Proficient in managing customer interactions and ensuring high levels of customer satisfaction while maintaining accuracy and attention to detail.

Highest-signal resume keywords

• Customer Service
• Client Relationship Management
• Decision Making
• Bilingual in Spanish
• Technical Support

ATS Optimization Keywords

Hard Skills

• Customer Experience Management
• Fraud Detection and Prevention
• Accuracy and Attention to Detail
• Managing Multiple Priorities
• Continual Improvement Process

Soft Skills

• Accountability
• Relationship Building
• Results-Oriented
• Effective Communications
• Problem Solving

Certifications & Qualifications

• Associates Degree or Equivalent

Industry Keywords

• Customer Interactions
• Products and Services
• Tech Savvy