Senior AI Software Engineer

NICE; Düsseldorf; Vor Ort; EUR 90.000 - 140.000; Vollzeit

Zusammenfassung

NiCE is seeking a senior engineer to join the AI Innovation Labs, building end-to-end agentic systems and prototypes. You will move fast from concept to working software, validating with real users and metrics, and iterating based on evidence.

Collaborate with product teams to turn experiments into product-ready references. You will work in a hybrid setup, shipping heavily on TypeScript/Node.js and React, and tackle ambiguity with a builder mindset.

Qualifikationen

• 4+ years building full-stack software.
• Shipped LLM-powered systems to production with real users.
• Understand AI agents at framework level: message arrays, tool calling, context management.
• Experience with AI-assisted development tools (Claude/Codex/Cursor).
• Prototyping from API to demo UI in a TS/Node/React stack.

Aufgaben

• Build agentic systems and full-stack prototypes end-to-end, shipping a first version in days and learning from real use
• Track frontier models and agent patterns, turning promising ones into working prototypes rather than slideware
• Design experiments that measure quality, latency, cost, and user impact
• Work directly with internal users, product managers, and customers to validate concepts early and iterate quickly
• Turn validated prototypes into reference implementations and handoffs for product teams
• Give product and platform teams concrete feedback on AI capabilities and gaps
• Move between initiatives as priorities shift and learnings compound

Kenntnisse

Full-stack development

LLM-powered systems

AI agents basics

AI-assisted development

TypeScript/Node.js

React

Ambiguity tolerance

User problem solving

Tools

TypeScript

Node.js

React

Jobbeschreibung

The team

NiCELabs (nice.com/nice-labs) is whereNiCEexploreswhat’snext in AI for customer experience. This roleis onAI Innovation, the Labs pillar that builds andvalidatesnew AI capabilities through prototypes, so the company can make better product decisions, faster.

We’rea deliberately small, senior team of builders insideNiCECognigy, the AI agent platform. We operate in fast iteration cycles: spot an emerging capability, build a working prototype, validate it against real metrics (quality, latency, cost, user impact), and thendecide:kill it, iterate, publish it, or hand it off to a product team. Some of our work is public, like the open-sourcedCognigyPlatform MCP server; most of it shapes the product roadmap from the inside.

We hireforproduct mindset and builder mentality. Everyone on the team takes ideas from zero to working software, shows them to real users, and argues from evidence.

So, what’s the role all about?

You’llwork at the intersection of frontier AI capabilities and a real enterprise product. The field moves faster than any roadmap can track. Your job is to close that gap: turn new models, protocols, and agent patterns into working systems, prove what matters in realistic scenarios, and produce the insights and reference implementations that let product and engineering teams move with confidence.

You’llneed to be comfortable with ambiguity, at home where best practicesdon’texist yet, and quick to move on when the results point elsewhere.

How will you make an impact?

• Build agentic systems and full-stack prototypes end-to-end, shipping a first version in days and learning from real use
• Track the frontier (new models, agent patterns, protocols like MCP) and turn the promising ones into working prototypes rather than slideware
• Design experiments that show whether a concept holds up, measured in quality, latency, cost, and user impact
• Work directly with internal users, product managers, and customers to validate concepts early and iterate quickly
• Turn validated prototypes into reference implementations and write-ups that product teams can build on, then hand off cleanly and move to the next bet
• Give product and platform teams concrete feedback on where AI capabilities shine and where they fall short
• Move between initiatives as priorities shift. What you learn on one bet compounds into the next

Have you got what it takes?

• Have 4+ years building full-stack software, including things you started from nothing. We weigh what you’ve shipped more than years on a CV
• Have shipped LLM-powered systems toproduction:features real users depended on, not demos or notebooks
• Understand AI agents below the framework level: message arrays, tool calling, context management, prompt caching. You could build an agent loop from scratch and explain why it works
• Use AI-assisted development (Claude Code, Codex, Cursor, or similar) as your default way of working, and it makes you measurably faster, not just busier
• Arefull-stackin practice: comfortable taking a prototype from API to demo UI on your own (our stack centers on TypeScript/Node.js and React)
• Do your best work when the ground is still moving. New territory energises you more than a settled plan
• Think in user problems first, solutions second

You will have an advantage if you also have:

• A strong eye for UX/UI: you can make a prototype feel like a product, and you notice when one lacks that eye
• Experience with voice and real-time AI: streaming, speech-to-text/text-to-speech, voice-to-voice models
• Open-source work on agent tooling (MCP servers, harnesses, evals)
• Experience designing evaluations for AI systems
• Background in conversational AI or customer-experience products

Requisition ID: 11563
Reporting into: Manager, Engineering, AI Innovation

#LI Hybrid

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.