SAP Program Manager

Next Ventures; München; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Zusammenfassung

A leading digital transformation firm is seeking an SAP Program Manager to lead large-scale SAP application management services and ensure high-quality service delivery. The role involves managing cross-functional teams and maintaining SLA compliance while driving improvements. Candidates should bring proven experience in SAP Managed Services, fluency in German and English, and strong leadership skills. This opportunity is fully remote, allowing for a dynamic work environment.

Qualifikationen

• Proven experience in SAP Managed Services or Service Delivery leadership.
• Strong background in SAP S/4HANA and/or ECC environments.
• Ability to manage distributed teams and complex programs.
• Excellent communication and leadership skills.
• Solid understanding of SLAs, OLAs, and service delivery.

Aufgaben

• Lead SAP AMS delivery across S/4HANA/ECC landscapes.
• Act as primary contact for stakeholders across service lines.
• Ensure service quality, availability, and performance.
• Drive continuous improvement initiatives.

Kenntnisse

Leadership skills

Stakeholder management

Problem-solving skills

Analytical skills

Commercial awareness

Fluent in German

Fluent in English

Jobbeschreibung

Perm Germany Remote

Eligibility

Candidates must hold a valid, employer-independent work permit for Germany.

The Opportunity

Join a fast-growing Digital Practice delivering enterprise-scale transformation and application services across major global organisations. You will lead large SAP Application Management Services (AMS) programs, working with complex, multi-country landscapes and high-profile clients.

Role Overview

We are seeking a dynamic and results-driven SAP Program Manager to lead large-scale managed services engagements. You will oversee service delivery, manage cross-functional teams, ensure SLA compliance, and drive continuous improvement across enterprise SAP environments.

Key Responsibilities

• Lead end-to-end SAP AMS delivery across S/4HANA and/or ECC landscapes
• Act as the primary point of contact for stakeholders across multiple service lines
• Ensure service quality, availability, and performance against SLAs and KPIs
• Coordinate delivery teams and manage day-to-day operational performance
• Drive continuous improvement initiatives and service optimisation
• Identify opportunities for system enhancements and process efficiencies
• Manage team performance, staffing plans, and delivery metrics
• Facilitate regular service reviews and stakeholder governance meetings

Core Requirements

• Proven experience in SAP Managed Services or Service Delivery leadership
• Strong background in SAP S/4HANA and/or ECC environments
• Experience managing large, distributed teams and complex programs
• Excellent communication, problem-solving, and leadership skills
• Strong commercial awareness and stakeholder management capability
• Solid understanding of SLAs, OLAs, and contract-based service delivery

Personal Profile

• Strategic thinker with strong analytical and problem-solving skills
• Proactive, ownership-driven leadership style
• Client-focused with a long-term relationship mindset
• Strong drive for quality, performance, and continuous improvement
• Fluent in German and English (written and spoken)