Sales Associate

Gusto, Inc.; Deutschland; Vor Ort; EUR 27.754 - 29.564; Vollzeit

Benefits dieser Stelle

Professional development opportunities

Flexible work-from-home options

Zusammenfassung

Gusto, Inc. is looking for a sales professional dedicated to helping small business customers choose the right payroll platform. You will manage inbound communications via email, chat, and phone, assisting customers through their journey while maintaining records in Salesforce.

The ideal candidate has strong sales experience and the ability to integrate AI into their workflow. Compensation ranges from $23-$24.50 hourly based on experience, with additional professional development opportunities available.

Qualifikationen

• Minimum 1 year experience in high volume sales or customer service.
• Commitment to customer empathy and ethical practices.
• Proven experience integrating AI into daily workflows.

Aufgaben

• Manage high volume inbound calls, chats and emails.
• Maintain accurate records in Salesforce.
• Help customers select Gusto as a payroll platform.
• Guide customers through account setup.
• Demonstrate product knowledge in customer interactions.
• Participate in career development opportunities.

Kenntnisse

Sales Experience

Customer-First Mindset

Strong Communicator

Drive to Excel

Adaptability

AI Integration

Tools

Salesforce

AI Tools

Jobbeschreibung

About the Role

Your role will be to help small business customers choose Gusto. Interacting with customers who sign up on our website via email, chat, and live phone interactions, you’ll help match our people platform offering to their specific business needs, exercising advisory sales skills. You’ll help them navigate an important onboarding process, demonstrating sophisticated customer success skills.

Our team of over a hundred sales professionals includes folks practicing across all channels and with different types of customers, but we all share deep passion and commitment to solutions selling: our company exists to solve problems for small businesses, and our sales team is a vital front door for small businesses who need and love our solutions. We have communal goals, a team spirit, and company leadership that cares about selling the right way.

Shift & Schedule

• This role begins with a mandatory training period from August 3 - August 21, held Monday through Friday, 9:00 AM - 5:00 PM MST. The week of August 17 - 21 includes an in-person training in Denver, CO.
• Post training, our operating hours run from 6:00 AM to 6:00 PM Mountain Time. You'll be assigned to an 8-hour shift (including a 30-minute lunch break and a 90-minute chat shift) within those hours, with shifts ranging from 6:00 AM - 3:30 PM MT to 9:30 AM - 6:00 PM MT. Schedules are set in 90-day blocks and assigned through a performance-based bidding system, with priority given to top performers.

Day-to-Day Responsibilities

• Manage Inbound Volume: Handle high volume & high velocity inbound calls, chats and emails to customers at different points in the customer journey: discovery, qualification, sales, decision and onboarding
• Keep Clean Records: Maintain accurate notes in Salesforce for all leads worked
• Be a Trusted Advisor: Help customers select Gusto as a payroll platform
• Support Onboarding: Guide customers through account setup and initial onboarding
• Exhibit Customer Empathy: Demonstrate product knowledge and care for every customer interaction
• Master Advisory Selling: Exercise and refine solutions selling skills for small businesses
• Grow at Gusto: Participate in community and career development opportunities
• Use AI-powered workflows as a core part of how you sell: Running assigned tools daily, surfacing friction and inefficiencies as you find them, and collaborating with your team to influence what gets built or improved next

What We’re Looking For

• Sales Experience: 1 year minimum previous experience working in a high volume sales or customer service environment where you were cross selling, up-selling, or maintaining a quota / KPIs.
• Customer-First Mindset: A commitment to customer empathy and ethical business practices.
• Drive to Excel: Passion to achieve goals and improve your craft.
• Strong Communicator: Excellent communication skills both via phone and email/chat.
• Adaptable & Driven: Motivated by challenge and adaptable to change.
• AI: Proven, day-to-day experience integrating AI into how you work — across writing, research, prep, and summarization as a core part of your workflow, with a track record of giving clear, useful feedback that helps improve your tools and processes.

Our cash compensation range for this role is offering hourly pay from $23.00 - $24.50 for Denver, Las Vegas, Chicago, Atlanta, and Phoenix. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.