RVP, Sales Engineering EMEA

Zendesk, Inc.; Deutschland; Hybrid; EUR 206.000 - 275.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Global offices

Zusammenfassung

Zendesk is seeking a visionary Regional Vice President of Sales Engineering to lead a world-class team and drive AI-powered CX adoption across enterprise accounts. You will partner with regional sales leaders to expand into new markets, architect PoCs, and accelerate customer value realization.

As a technical heavyweight and leader of leaders, you will mentor managers, evangelize Zendesk's AI capabilities, and influence strategy with product and engineering.

Qualifikationen

• Bachelor's degree in CS/CE or equivalent; MBA preferred.
• 8+ years leading pre-sales/sales engineering teams in enterprise SaaS.
• 3+ years managing people-managers in a fast-growing organization.
• Deep CX domain knowledge across CRM/CCaaS/WEM.

Aufgaben

• Lead regional Sales Engineering strategy and recruitment to scale the org.
• Develop and deliver rigorous PoC frameworks and pilots to improve win rates.
• Mentor SE managers and foster a high‑performance culture.
• Evangelize AI-enabled CX with executive audiences and industry events.
• Collaborate with Product and Engineering to align AI CX roadmap.

Kenntnisse

Public speaking

Leadership

Strategic market expansion

Technical evangelism

Ausbildung

Bachelor's degree in CS/CE

MBA is a plus

Tools

AWS

REST APIs

Webhooks

Jobbeschreibung

Zendesk is looking for a visionary, highly technical, and dynamic Regional Vice President of Sales Engineering to lead, scale, and inspire our world‑class team of Sales Engineers. Zendesk has evolved far beyond traditional ITSM and help desk ticketing; we are the world's leading AI-powered Customer Experience (CX) platform. In this role, you will bridge the gap between cutting‑edge AI capabilities and enterprise business value. As a key partner to regional sales leadership, you will drive our expansion into net‑new enterprise markets, optimize technical win rates, and ensure our customers accelerate their time‑to‑value. You must be a technical heavyweight, an inspiring leader of leaders, and a compelling public speaker capable of evangelizing the future of AI‑driven CX to C‑suite executives. What You'll Be Doing:

• Strategic Market Expansion: Partner with Regional VPs of Sales to penetrate new enterprise markets and verticals. Architect the pre‑sales blueprint required to land complex, large‑scale enterprise accounts.
• Drive Technical Win & Adoption Rates: Establish rigorous pre‑sales frameworks, proof‑of‑concept (PoC) and pilot standards, and custom demo strategies that directly improve technical win rates and lay the foundation for rapid post‑sale user adoption.
• Team Development & Leadership: Attract, hire, and retain top‑tier pre‑sales talent. Cultivate a high‑performance culture focused on technical excellence and consultative value selling. Mentor front‑line SE managers to become impactful leaders.
• AI & CX Thought Leadership: Serve as a primary technical evangelist for the region. Deliver compelling keynotes at industry events, lead executive briefings, and command authority during large‑scale enterprise pitches by articulating Zendesk's advanced AI and platform capabilities.
• Cross‑Functional Collaboration: Act as a critical feedback loop between the field, Product, and Engineering teams to ensure our AI CX roadmap continues to solve the most pressing challenges of the world's largest enterprises.
  Education: Bachelor's degree in Computer Science, Computer Engineering, or an equivalent technical field is required. An advanced degree or MBA is a plus.
• Management Experience: 8 years of experience managing pre‑sales/sales engineering teams, with at least 3 years of experience managing people‑managers (leading a multi‑tiered organization) within a fast‑growing, enterprise SaaS environment.
• CX Domain Expertise: Deep familiarity with the broader Customer Experience (CX) ecosystem, including CRM, contact center technology (CCaaS), workforce engagement management (WEM), and digital engagement channels.
• Advanced Technical Acumen: Strong understanding of enterprise architecture, cloud infrastructure (AWS), data privacy/security compliance, complex integrations (REST APIs, webhooks), and a strong foundational grasp of Generative AI, Large Language Models (LLMs), and machine learning applications in CX.
• Public Speaking & Executive Presence: Documented history of public speaking, presenting at major industry conferences, or facilitating high‑stakes C‑suite workshops. Exceptional ability to translate dense technical concepts into business outcomes.
• Commercial Mindset: Proven track record of successfully partnering with enterprise sales teams to capture market share, increase Average Contract Value (ACV), and accelerate sales velocity.
  At Zendesk, we are entirely focused on liberating companies from legacy, fragmented systems by providing an intelligent, unified AI CX platform. As an RVP of Sales Engineering, you will have the autonomy to shape our go‑to‑market technical strategy, lead an elite team of engineers, and directly influence how the world's biggest brands design their customer experiences.

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.