Remote Client Support Representative

Sawmilldcllc; Köln; Remote; EUR 30.000 - 45.000; Vollzeit

Benefits dieser Stelle

Flexible scheduling options

Comprehensive training

Access to travel-related perks

Zusammenfassung

Sawmilldcllc is looking for a Remote Client Support Representative to assist clients during their travel journey. This fully remote role requires strong customer service skills and the ability to work independently.

You will support clients via various communication channels, assist with itinerary changes, and monitor upcoming trips. Ideal candidates are detail-oriented and passionate about travel, with opportunities for growth within a supportive remote team.

Qualifikationen

• Strong written and verbal communication skills.
• Customer service experience in travel or hospitality is preferred.
• Highly organized and dependable.

Aufgaben

• Support clients remotely via email, phone, and messaging.
• Assist with travel-related inquiries and itinerary changes.
• Monitor trips and proactively communicate with clients.

Kenntnisse

Customer service

Strong written and verbal communication

Organizational skills

Problem-solving

Jobbeschreibung

About the job Remote Client Support Representative

We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey. In this fully remote role, you will serve as a key point of contact for travelers, providing support before, during, and after their trips to ensure a smooth and positive experience. This role is ideal for someone with strong customer service skills who enjoys helping others, staying organized, and working independently in a remote environment. Key Responsibilities Support clients remotely via email, phone, and messaging platforms Respond to travel-related inquiries in a timely, professional manner Assist with itinerary changes, cancellations, updates, and special requests Provide clear information on destinations, travel requirements, and agency processes Monitor upcoming trips and proactively communicate with clients as needed Resolve issues efficiently while maintaining a high level of customer satisfaction Ideal Candidate Strong written and verbal communication skills Customer service experience (travel, hospitality, or support roles preferred) Highly organized, dependable, and detail-oriented Comfortable working independently in a fully remote role Able to learn new systems, booking platforms, and digital tools quickly Passionate about travel and delivering excellent client support What We Offer Fully remote position Flexible scheduling options Comprehensive training and ongoing support Growth opportunities within a travel-focused company Access to travel-related perks and industry discounts Supportive and collaborative remote team environment