Provider Issue Manager

Health Care Service Corporation; Deutschland; Hybrid; EUR 88.000 - 159.000; Vollzeit

Zusammenfassung

Health Care Service Corporation (HCSC) seeks a Provider Issue Manager to oversee end-to-end workflow management of provider production incidents and resolution of escalated cross-functional issues. You will coordinate between Business, Technology and the issue management team across ticket lifecycles.

You will leverage domain knowledge to identify root causes, drive remediation, and track status, dependencies and risks in collaboration with technology and business teams in a hybrid work

Qualifikationen

• Bachelor's degree and 5+ years in technology or 9+ years in technology with PM experience.
• Ability to influence and execute and prioritize effectively.
• Analytical thinking and consultative problem solving.

Aufgaben

• Oversee end-to-end workflow management of provider production incidents.
• Coordinate cross-functional issue resolution between Business, Technology and the issue management team.
• Identify root causes and drive remediation in partnership with technology and business teams.

Kenntnisse

Influence

Time management

Problem solving

Analytical thinking

Vendor management

MS Project

Oral & written comms

Team collaboration

Provider domain knowledge

DevOps familiarity

Ausbildung

Bachelor's Degree

Master's Degree

Tools

MS Project

PMP

PPM tools

CBA

Jobbeschreibung

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for the end-to-end workflow management of provider production incidents and resolution of escalated or complex cross functional production issues. Coordinate and communicate on cross functional issues between Business, Technology and within the issue management team during all phases of ticket workflow management.

The Provider Issue Manager will apply deep domain knowledge to identify and drive remediation of the root cause for production incidents in partnership with technology and business teams. Track, manage, and report on escalated issue status, critical path / dependencies and risks.

NOTE

this hybrid role can be located in CHICAGO IL, Nashville, TN or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available including if you are currently on OPT.

Required Job Qualifications

• Bachelors Degree and 5 years of Technology experience, including experience in Project management, OR 9 years of Technology experience, including experience in Project management.
• Ability to influence and execute.
• Ability to manage time effectively, prioritize, and make trade-off decisions.
• Proactively addresses problems and escalates appropriately.
• Analytical thinking and consultative problem solving / consulting.
• Vendor / SLA management.
• Experience with Project / portfolio management tools - MS Project / CBA / PPM / PMP.
• Oral & written communications.
• Teamwork and collaboration.
• Business acumen and provider application domain knowledge.
• Matrix partner relationship management.
• Knowledge of provider platforms / applications and DevOps

Preferred Job Qualifications

• Bachelor or Masters degree in Computer Science, MIS or Information Technology.
• Ability to tie together solutions across systems.
• Adaptability / ability to manage change
• Creative thinking
• Experience working in a highly outsourced / offshore environment

#LI-BS1

#LI-Hybrid

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$102,000.00 - $184,300.00

Exact compensation may vary based on skills, experience, and location.