PROGRAM OPERATIONS MANAGER, POST ACUTE CARE

University of Washington Medical Center; Deutschland; Hybrid; EUR 86.000 - 104.000; Vollzeit

Zusammenfassung

UW Medicine is seeking a Program Operations Manager for the Post-Acute Care (PAC) program. This 100% FTE role combines remote work with onsite as needed, delivering operational infrastructure, stakeholder coordination, and project execution across UW Medicine facilities.

You will partner with nursing leadership, develop charters and roadmaps, manage multiple projects, create PAC data dashboards, and support growth through process improvement, analytics, and effective communication with diverse

Qualifikationen

• Bachelor’s degree required.
• 2–3 years in a large health system with multiple EHRs and clinical services.
• Experience with quality and process improvement projects with cross-functional teams.
• Superior organizational skills with the ability to multi-task and manage multiple projects.
• Strong analytical, communication, interpersonal and problem-solving skills.
• Ability to learn new software quickly and adapt to changing needs.
• Customer orientation and ability to build trust with stakeholders.

Aufgaben

• Build operational infrastructure for information sharing and deliverables tracking with stakeholders.
• Collaborate with nursing leadership to evaluate practice and standardize processes across the continuum.
• Partner with SMEs to develop charters, roadmaps and detailed work plans.
• Manage multiple projects according to plans and provide direction to the PAC team.
• Lead data dashboard design, analysis and communication related to PAC priorities with finance and analytics.
• Maintain professional relationships with stakeholders across UW Medicine entities and PAC network partners.
• Oversee marketing activities for PAC, including updates to the website, flyers, and SharePoint intranet.

Kenntnisse

Communication

Analytical skills

Interpersonal skills

Problem solving

Organizational skills

Microsoft Office

Ausbildung

Bachelor’s degree

Tools

Microsoft Office

Jobbeschreibung

Job Description

UW MEDICINE POST-ACUTE CARE (PAC) has an outstanding opportunity for a PROGRAM OPERATIONS MANAGER, POST-ACUTE CARE

WORK SCHEDULE

100% FTE

Primarily Remote - Onsite as business needs require

DEPARTMENT DESCRIPTION

UW Medicine Post-Acute Care (PAC) Program

POSITION HIGHLIGHTS

Provides operational support for the UW Medicine Post-Acute Care (PAC) Program and assist PAC leadership in executing business and operational strategies for growth, development and evaluation

PRIMARY JOB RESPONSIBILITIES

• Building operational infrastructure for efficient information sharing and deliverables tracking with internal and external stakeholders
• Works closely with nursing leadership at UW Medicine hospitals and PAC Network partners to evaluate nursing practice, extend standard processes across the continuum
• Partners with subject matter experts (SMEs) to develop project charters, roadmaps and detailed work plans that enable the PAC Program to achieve defined goals
• Manages and executes multiple projects according to project plans and timelines; provides management, coordination, direction and support to the PAC team and implements tasks as identified by the project plan
• Leads the design, creation, validation, analysis and communication of data and dashboards as it relates to PAC priorities, in partnership with finance, analytics and other relevant teams
• Maintains a professional relationship with stakeholders at all UW Medicine entities at all levels, and PAC Network partners, including Skilled Nursing Facilities, Home Health Agencies, Hospice Services, Adult Day Health programs and Home Care Agencies
• Manages marketing activities for PAC (e.g., updates to public facing website, updates to flyers, development of SharePoint intranet site)

REQUIREMENTS

• Bachelor’s degree
• Two to three years of working in a large health system with multiple EHRs, medical staff models, and an array of clinical services
• Demonstrated experience working on quality and process improvement projects with cross-functional teams, including data collection, analysis and reporting
• Superior organizational skills with demonstrated ability to multi-task and manage multiple projects at time, while maintaining clear attention to detail
• Ability to work independently with minimal supervision and manage multiple priorities
• Strong collaborative, proactive approach to job functions; anticipates problems and seeks solutions
• Proven record of well-developed analytical, communication, interpersonal and problem solving skills, including tolerance for ambiguity
• Significant and demonstrated proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly
• Customer orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors and stakeholders
• Ability to understand and interpret regulatory standards, clinical guidelines, national quality metrics and health services research, including post-acute care
• Displays professional, ethical conduct and maintains confidentiality of information
• Equivalent experience may substitute for degree requirement

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Compensation, Benefits and Position Details

Pay Range Minimum

$100,368.00 annual

Pay Range Maximum

$120,444.00 annual

Other Compensation

Benefits

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

100.00%

Union/Bargaining Unit

Not Applicable

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.