Product Quality & Support Engineer (Fully Remote)

EvidenceCare; Deutschland; Hybrid; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Stock options

Unlimited PTO

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Zusammenfassung

EvidenceCare is seeking a Quality and Support Specialist to ensure our EHR-integrated platform reliably delivers value to clinicians and patients.

You’ll work in a fast-paced growth environment, perform technical testing, and interact with customers to address concerns while expanding your skill set across a range of areas.

Qualifikationen

• Experience with quality assurance and customer support in a tech environment.
• Ability to design test plans with Product and Engineering teams.
• Experience with automated testing and leveraging LLMs to expand test coverage.

Aufgaben

• Collaborate with Product and Engineering to understand requirements and design test plans.
• Take ownership of issue identification, triage, prioritization, and resolution, including customer-reported problems.
• Build and maintain automated test frameworks, applying LLMs to expand test coverage.

Kenntnisse

Quality assurance

Customer support

Test planning

Automated testing

LLMs in testing

Tools

Automated testing frameworks

LLMs tooling

Jobbeschreibung

• EvidenceCare is a fast-paced, fun-filled tech company scaling market share with innovative healthcare products.
• Our EHR-integrated platform optimizes clinician workflows to deliver better patient care, reduce hospital costs, and capture more revenue.
• Founded by an emergency physician, we are committed to evidence-based care and measurable outcomes.

Position Summary:

• We are looking for a quality and support specialist to ensure our applications reliably deliver value.
• You will be comfortable with technical testing and interacting with customers to address concerns.
• You will work in a fast-paced growth environment with a unique opportunity to develop a wide range of skills.

Key Responsibilities:

• Collaborate with Product and Engineering teams to understand requirements and design test plans.
• Take ownership of issue identification, triage, prioritization, and resolution, including customer-reported problems.
• Build and maintain automated test frameworks, applying LLMs to expand test coverage.

Benefits and Culture:

• Competitive salary, stock options, and unlimited PTO.
• Comprehensive benefits including medical, dental, vision, life insurance, and 401k.
• Distributed work environment with hybrid, in-office, and fully remote options.

EvidenceCare

EvidenceCare provides an EHR-integrated clinical decision support system to optimize clinician workflows and improve patient care. It is a fast-paced, fun-filled company with a culture of grit, respect, innovation, teamwork, and integrity.