Proactive Customer Success & Onboarding Specialist

Lime Connect (Userlike) GmbH; Deutschland; Hybrid; USD 51.381 - 68.508; Vollzeit

Benefits dieser Stelle

Health budget

Medical consultation

Urban Sports Club

Mobility budget

Company pension scheme

Free parking

Zusammenfassung

Lime Connect (Userlike) GmbH is seeking a Customer Success Associate to onboard new customers and guide them through their first steps using phone, video, and email.

You will proactively reach out, handle chat and email inquiries, and own each case to resolution. Collaborate across teams and contribute to improving onboarding with AI-powered tools and content updates.

Qualifikationen

• 2+ years of professional experience in customer support or onboarding.
• Fluent in German and English, both written and spoken.
• Enjoy proactive phone conversations and direct customer contact.
• Friendly, open, and people-oriented personality.
• Empathetic problem-solver with structured, solution-focused approach.
• Positive under pressure and able to maintain focus on customer success.
• Affinity for software and digital tools; experience with IT or AI tools is a plus.
• Comfortable in agile teams and contributing ideas.

Aufgaben

• Own onboarding for new customers, guiding them day one by phone, video, and email.
• Proactively reach out to customers and start conversations when valuable.
• Handle support requests via chat and email, owning each case end-to-end.
• Collaborate with Account, Product, and Sales to share feedback and improve the product.
• Help improve onboarding processes through content updates and trying AI-powered tools.

Kenntnisse

2+ years exp

German & English

Phone prospecting

People person

Customer empathy

Proactive communication

Software affinity

Agile environment

Tools

AI tools

Jobbeschreibung

What You'll Be Working On

For our SMB customers, you're the human behind the technology. While our AI resolves most inquiries automatically, you make sure customers get the full potential out of Lime Connect from day one – and keep growing with us. You spot potential where others just see tickets, and you turn good onboarding into a long-term partnership.

How you'll make an impact

• You proactively manage our SMB customers – calling, advising, and identifying upselling potential by showcasing the features and use cases that deliver real value.
• You own onboarding cases for existing and new customers, proactively guiding them to unlock the full potential of our SaaS.
• Close collaboration with Account Management, Product Management, and Sales is part of your daily work – you actively bring customer feedback and your own user experience into the team.
• You explore new tools and AI-powered solutions with curiosity and actively help shape our onboarding and support processes to make workflows smarter and more efficient.

What Makes You a Fit

Perfection is a myth – we care about the person behind the CV. The points below are a guide, not a checklist you need to tick off completely.

• You actively bring AI into your daily work and have experience using it purposefully to drive better results – at Lime Connect, we think AI first, and you help push that forward.
• You're a strong communicator and closer – you actively reach out to people, lead conversations with confidence, and know how to get deals across the line.
• You think strategically and act on it: you don't just build customer relationships, you develop them deliberately and sustainably.
• You drive the adoption of new tools and technologies on your own initiative – not just trying them out, but putting them to targeted use to make workflows smarter.
• You're fluent in german

What’s in It for You

HEALTH & FITNESS

• €600 annual health budget, plus 24/7 medical advice for you and your household
• Subsidized Urban Sports Club membership (€20 monthly contribution)

GROWTH & DEVELOPMENT

• Learning budget for courses, books, conferences
• Free access to Udemy, Masterclass & language-learning apps
• Leadership programs like "Next Gen" and "Effective Manager"

TEAM & CULTURE

• Weekly FIKA, movie nights, book club, and regular get-togethers & team events
• International summer party with our colleagues in the Nordics

WORK ENVIRONMENT

• Office-first setup: 3 days at our Cologne office in MediaPark, 2 days remote
• 360° views over Cologne from the 14th floor
• Workation anywhere within the EU
• Snacks, cereal bar, and drinks in the office

COMPENSATION & BENEFITS

• Company pension scheme via Zurich with 30% employer contribution
• Job ticket or mobility budget, plus free parking in MediaPark
• Corporate benefits
• 28 vacation days + Christmas Eve & New Year's Eve off
• Up to 5 additional days off for major life events