Patient Liaison – Future Openings

Prenuvo; Deutschland; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

Commuter Benefits

401(k) plan

Comprehensive health/dental/vision

Flexible vacation policy

Zusammenfassung

Prenuvo is seeking a Patient Liaison to greet patients at our clinic, delivering a warm, professional first impression and guiding them through their visit. You will support registrations, scheduling, and post-scan expectations with a patient-centric approach.

The role demands a self-motivated team player with 1+ year in customer service, flexibility for varied hours including weekends, and a commitment to excellence in medical and customer care.

Qualifikationen

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Aufgaben

• Front Desk Responsibilities: Greeting patients, registering, scheduling and educating about post-scan expectations.
• Communication and Coordination: Liaise between patients, providers, technologists, and clinical staff.
• Customer Service Excellence: Address patient concerns with empathy and professionalism.

Kenntnisse

Customer service

Communication

Attention to detail

Team player

Flexibility

Jobbeschreibung

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again.”

We’re building our talent community for future Patient Liaison opportunities across our global clinics. While we may not have an immediate opening at this time, we’re interested in connecting with talented individuals who are passionate about delivering exceptional patient experiences and would like to be considered for future opportunities with our team.

As a Patient Liaison, you would be the welcoming face of our clinic, embodying a cheerful, professional, and polished demeanor while supporting patients throughout their visit. This opportunity is ideal for someone with a natural talent for customer service, a compassionate outlook, and exceptional attention to detail.

Our clinics are open up to seven (7) days a week, and future roles may require a flexible schedule, including weekdays, weeknights, and weekends. As these are on-site positions, candidates may also need to be available to cover shifts within a 45-minute notice, when needed.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high-performing teams with deep expertise. Join our talent community and be considered for future opportunities to make a difference in people’s lives!

What You’ll Do

Front Desk Responsibilities

• Patient Check-In, Registration, and Check Out
  • Welcome patients and visitors, ensuring a warm and professional first impression.
  • Verify patient identity, and required documentation.
  • Assist patients with completing registration and intake forms as needed.
  • Manage scheduling, cancellations, and rescheduling of appointments.
  • Educate patients on post-scan expectations.
• Communication and Coordination
  • Serve as a liaison between patients, providers, technologists, and clinical staff.
  • Ensure the front desk area is organized, stocked, and operates efficiently.
• Customer Service Excellence
  • Address patient concerns or complaints with empathy and professionalism.
  • Encourage patient feedback and foster a positive clinical experience.

What You’ll Bring

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

Nice-to-Have:

• Previous experience in healthcare, hospitality, or MedSpa.
• Proven experience as a Receptionist, Front Office Representative, or similar role.

Key Competencies

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organizational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

Considerations

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. Depending on the shift, which may vary based on business needs and clinic operating hours, employees will receive a paid 15-minute sitting break if standing for more than 4 consecutive hours, and a second paid 15-minute sitting break if the shift exceeds 10 hours. These additional breaks are supplementary to, and provided in compliance with, state-mandated meal and rest break requirements applicable to the state in which the employee works. These 15-minute sitting breaks are in addition to and do not interfere with the state-mandated meal and rest breaks

Our Values

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.

What We Offer

• An avenue to make a positive impact on people's lives and their health
• We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each eligible team member
• Growth opportunities are at the heart of our people journey, we’re doing big things with bright minds - there is no single path to success, it can be shaped along the way
• Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
• Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
• We now offer the Prenuvo’s Commuter Benefits Plan to help cover your transit and parking costs. Whether you ride, drive, or park, we’ve got you covered—making your commute easier and more affordable!
• Retirement made easy! We offer a 401(k) plan to our US employees to help you save for the future, with company contributions to support your financial goals. Plan for tomorrow while you grow with us today!
• We offer a comprehensive benefits package including health, dental, vision, including Mental Health coverage, to support you and your family

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal, provincial, and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to [e-mail].