Parts Specialist

O'Reilly Auto Parts; Deutschland; Vor Ort; EUR 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive wages

Paid time off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, Vision Insurance

Wellbeing Programs

Tuition Educational Assistance

Career Growth Opportunities

Zusammenfassung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high-quality service to both retail and installer customers and to assist store management with daily tasks. Bilingual candidates are encouraged to apply.

Key duties include greeting customers, helping select merchandise, processing transactions, handling exchanges/returns, and supporting inventory and planogram updates. The role may involve operating equipment and occasional deliveries where required.

Qualifikationen

• Strong focus on accuracy
• Friendly, professional customer interaction
• Ability to manage multiple tasks and customers simultaneously

Aufgaben

• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, etc).
• Greet customers and assist in merchandise selection.
• Assist managers and installer service staff with professional customers.
• Complete required training for the position.
• Handle store phone inquiries, lookup parts, quote prices, and upsell related items.
• Maintain cash drawer and process payments accurately.
• Process exchanges/returns per policy and resolve complaints.
• Assist with planogram updates, stocking, and fronting; support nightly operations.
• Operate store equipment after training and meet company requirements.
• Provide in-store services (wipers, batteries, etc.) where allowed by law.
• Occasionally drive a delivery vehicle when needed.

Kenntnisse

Alphanumeric matching

Customer service

Multitasking

Jobbeschreibung

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
• Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Desired:

• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.