Operations Manager (m/w/d)

LimeBike Germany GmbH; Berlin; Vor Ort; EUR 68.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Annual bonus and equity potential

Health and wellness offerings

Flexible vacation

Parental leave

Retirement planning

Unlimited vehicle access

Professional growth days

Employee ERGs

Zusammenfassung

Lime is seeking an Operations Manager in Berlin to own and manage the market, lead warehouse operations, and uphold safety, quality and environmental standards. You’ll collaborate with facilities, EHS and central teams to drive KPIs and improvements.

You will develop a regional operations strategy, recruit and develop staff, and partner with city officials and stakeholders to represent Lime. Fluent English and German, 4+ years in ops, and Excel/SQL skills are valuable.

Qualifikationen

• Fluent English and German language skills required.
• Experience in operations or related field with a focus on process improvement.
• Knowledge of P&L, KPIs and ability to drive results.
• Warehouse environment experience and people management skills.

Aufgaben

• Own and manage your market, ensuring it hits operating metrics and KPIs.
• Lead warehouse operations with health, safety, quality and environmental standards.
• Partner with Facilities and EHS to implement safety protocols and sustainability.
• Be the operational expert within your region, driving end-to-end improvements.
• Define and implement an regional operations strategy and workforce planning.
• Attract, develop and manage warehouse staff and onboarding.
• Represent Lime with local officials and stakeholders to ensure compliance.
• Spearhead safety initiatives for riders and vehicles.
• Create a positive, inclusive, and safe workplace.
• Collaborate with Government Relations and other teams as needed.

Kenntnisse

English language

German language

Tools

Excel

SQL

Jobbeschreibung

Lime is the largest global shared micromobility business. We operate shared e-bikes and e-scooters in nearly 30 countries on five continents. Our mission is to build a future where transportation is shared, affordable and carbon-free.

Since 2017, our riders have taken over 750 million trips, replacing an estimated 150+ million car trips and preventing an estimated 77+ million kgs of carbon emissions.

Join the Lime team as we accelerate into a new era of sustainable alternatives to car ownership and improve access for people in cities around the world.

When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:

Competitive salaries, performance-based annual bonus and pre-IPO equity

Health and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness apps

Flexible vacation policies with ample paid holidays tailored to country of residence

Fully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthood

Support for retirement and financial goals with unlimited access to financial advisors

Unlimited, complimentary use of our vehicles in hundreds of cities around the world

Professional growth opportunities through quarterly learning days and top-tier tools

Opportunities to connect across teams and locations to network, socialize and volunteer

Culture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functions

Consistent recognition of great work through meaningful rewards and career advancements

Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.

Important Notice: Recruitment Transparency
Please be advised that Lime never charges candidates any fees (including application, processing, training, or onboarding costs) at any stage of the recruitment or new hire process. All costs associated with hiring are borne entirely by Lime.Protect Yourself from Recruitment Scams
We are aware of increasing scams where individuals impersonate organizations to solicit money or sensitive data. To ensure you are speaking with a legitimate representative of our team, please note:

• Official Communication: All hiring-related communications are filtered through our internal Talent Acquisition team.
• Verified Domain: Our recruiters will only contact you from an email address ending in @li.me OR @ext.li.me
• Red Flags: If you receive a request for payment, banking information, or personal financial details as part of a job application, please treat it as fraudulent and report it to [e-mail] .

How we Lime

Win together.

We’re all on this ride, together. We put the company’s interests ahead of our market, and our function. We speak up, ask difficult questions and suggest solutions for the good of all. We compete externally, not internally.

Obsess about our customers.

We innovate on behalf of our customers - riders, cities, and operators - and strive to understand them on a local level. We walk in their shoes and seek new ways to delight them.

We act as owners. We succeed by making disciplined investments and smart financial choices. We recognize that constraints drive creativity.

Raise the bar.

We consistently deliver top results. Yesterday’s wins are tomorrow’s expectations. We are always innovating to achieve the impossible and set a new precedent.

We seek out different perspectives, life experiences, and ideas because diversity makes our work and teams better. We create an inclusive environment where everyone can be themselves.

Build great teams.

We develop top talent because they are foundational to Lime’s success. We treat every new hire, promotion, and performance conversation as an opportunity to cultivate strong teams.

See clearly, with optimism.

We are clear-eyed about our challenges, and know that with planning, team work, and execution, we can tackle anything.

Challenge because we care.

We are direct and honest with one another, and seek truth over personal victory. We lead with curiosity and listen with an open mind.

Boldly commit.

We encourage debate, but once a decision is made, we commit fully by doing everything we can to achieve our goal.

Our Employee Resource Groups (ERGs)

Feeling accepted, celebrated, and supported comes standard when you work at Lime. Our Employee Resource Groups bring us together based on shared experiences.

“We encourage our teams to expand their knowledge, gain awareness and develop new skills, as we grow. Our goals can only be achieved through a truly diverse and inclusive workforce, where everyone feels valued and where you can bring your full self to work.” - Wayne Ting, CEO

Operations Manager (m/w/d)

Location

Berlin, Germany

Employment Type

Full time

Location Type

On-site

Department

Operations

As the largest global shared micromobility business, Lime has powered more than one billion rides in close to 30 countries across five continents, spurring a new generation of clean alternatives to car ownership. Learn more at li.me .

As an Operations Manager at Lime you are a market manager for the Berlin area. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You work cross-functionally with government relations, central ops, product, etc. and will execute the market strategy while optimizing the fleet for the market. You will also maintain your markets P&L and you’ll manage a team of early career warehouse staff; providing guidance and coaching to ensure everyone performs at their best.

This is a warehouse-based position that requires an onsite presence during assigned business hours.

What You’ll Do:

Own and manage your market ensuring it hits operating metrics and consistently meets or exceeds defined KPIs and using data to identify trends, improve processes and customer experience

Lead warehouse operations, ensuring excellence in compliance with health, safety, quality, and environmental standards

Partner with Facilities and Environmental, Health and Safety (EHS) teams to implement safety protocols, promote sustainability, and enhance quality management systems

Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials

Define and implement an operations strategy for your region that advances the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring

Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment; while managing employee scheduling and task deliverables

Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance

Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority

Create a positive, inclusive, and safe workplace where people genuinely want to work

About You:

Fluent verbal and written English & Germanlanguage skills

4+ years work experience in operations, consulting, engineering, or similar fields

Demonstrated background in driving and executing operational excellence

Knowledge of how a P&L functions

Ability to understand metrics and KPIs and the levers to pull to drive results

Knowledge of the location you support

Comfortability working in a warehouse setting

1+ years people management experience attracting, developing and motivating warehouse staff

Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment

Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.

Advanced knowledge of Excel or Google Sheets and knowledge of SQL is a major plus

Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally

Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions

Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need

Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role

Lime is proud to be an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to building and developing a team that reflects a wider range of backgrounds, abilities, identities, and experiences. If you require a reasonable accommodation during the application or hiring process, please email [e-mail] for assistance.