Operations Director (m/w/d)

BBDO Germany; Berlin; Hybrid; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Homeoffice regelmäßig

Weiterbildung (LinkedIn Learning)

Globale Benefits (Wellhub, Jobrad)

Zusammenfassung

BBDO Germany in Berlin-Mitte sucht eine erfahrene Leitung Operations, um das Delivery-Operating-Modell zu gestalten und nachhaltige Prozesse zu etablieren.

Sie steuern Ressourcen, Governance und Qualität, arbeiten eng mit Finance, Account Management und Adobe Workfront zusammen und fördern eine Kultur der Verantwortung. Flexible Arbeitszeiten und Home-Office gehören dazu.

Qualifikationen

• Umfassende Führungserfahrung in einer Agentur oder ähnlicher Einrichtung.
• Verständnis von Geschäftsprozessen, Finanzen und Governance.
• Erfahrung im Ressourcen-Planungs-, Auslastungs- und Leistungsmanagement.
• Ausgezeichnete Kommunikations-, Präsentations- und Problemlösungsfähigkeiten.
• Erfahrung im Umgang mit Adobe Workfront und digitalen CMS-Plattformen.
• Fortgeschrittene Deutsch- und gute Englischkenntnisse.

Aufgaben

• Operatives Leadership: Eigentümung und Weiterentwicklung des Delivery-Operating-Modells; Governance und Best Practices etablieren.
• Delivery Excellence: Projekte pünktlich, im Budget und in der geforderten Qualität liefern; Risiken managen.
• Ressourcen- & Commercial Management: Ressourcenplanung, Auslastung und Profitabilität verbessern; Budgetabstimmung.
• Cross-Agency Delivery: Operating Model über Campaigns und Agenturen hinweg gestalten; Rollen klar definieren.
• Monitoring & Performance: Betriebsleistung überwachen und Effizienzpotenziale identifizieren.
• Future Development: KI-gestützte Verbesserungen, Workflow-Automatisierung und skalierbare Delivery-Modelle vorantreiben.
• Erfahrung als Operations Director/Head of Operations oder in einer Führungsposition in einer Agentur.

Kenntnisse

Operations leadership

Delivery leadership

Resource planning

Finance understanding

Communication skills

Adobe Workfront

German and English

Tools

Adobe Workfront

Jobbeschreibung

• Operational Leadership: Own and develop the agency's delivery operating model; establish consistent processes, governance and best practice; lead Delivery and Resource Management functions; build a culture of accountability and continuous improvement
• Delivery Excellence: Ensure all projects are delivered on time, within budget and to required quality standards; monitor programme health and delivery risks; resolve delivery challenges and remove operational blockers
• Resource & Commercial Management: Lead resource planning, utilisation and capacity management; partner with Finance and Account Management to improve recovery and profitability; ensure alignment of delivery plans, resource requirements and commercial expectations
• Cross-Agency Delivery: Design and improve the operating model for delivering campaigns across multiple teams and agencies; define clear roles, responsibilities and governance; ensure consistent onboarding, planning and quality assurance processes
• Monitoring & Performance: Monitor operational performance and identify opportunities to improve efficiency, quality and profitability
• Future Development: Drive AI-enabled operational improvements, workflow automation, technology optimisation and scalable delivery models
• Extensive experience in a role as Operations Director, Head of Operations, or in a leadership position within an agency
• Understanding of business and finance
• Experience managing resource planning, utilization, and operational performance
• Excellent communication, presentation, and problem-solving skills
• Experience working with Adobe Workfront and digital CMS platforms
• Fluency in spoken and written German and very good English skills
• With us, you can apply your talent and knowledge to a major global automotive brand
• We offer an attractive workplace in the heart of Berlin Mitte, combined with flexible working hours
• You’ll find an open agency culture guided by creativity and humanity
• Treating one another with respect and as equals is a core principle for us
• With us, you’ll have autonomy and be encouraged to work independently
• We bring together inspiring colleagues and international teams
• You’ll receive guidance on the work itself and have room for your professional and personal development
• You’ll benefit from our global BBDO training platform, which offers a wide range of specialized topics and skill-building courses (including LinkedIn Learning), as well as access to various corporate benefits (including Wellhub membership and Jobrad)
• You’ll have the opportunity to work from home on a regular basis

Unser Standort

We’re right in the heart of it all. Between Hackescher Markt and Alexanderplatz. In a metropolis home to people from more than 170 different countries.

Deine Aufgaben

• Operational Leadership: Own and develop the agency's delivery operating model; establish consistent processes, governance and best practice; lead Delivery and Resource Management functions; build a culture of accountability and continuous improvement
• Delivery Excellence: Ensure all projects are delivered on time, within budget and to required quality standards; monitor programme health and delivery risks; resolve delivery challenges and remove operational blockers
• Resource & Commercial Management: Lead resource planning, utilisation and capacity management; partner with Finance and Account Management to improve recovery and profitability; ensure alignment of delivery plans, resource requirements and commercial expectations
• Cross-Agency Delivery: Design and improve the operating model for delivering campaigns across multiple teams and agencies; define clear roles, responsibilities and governance; ensure consistent onboarding, planning and quality assurance processes
• Monitoring & Performance: Monitor operational performance and identify opportunities to improve efficiency, quality and profitability
• Future Development: Drive AI-enabled operational improvements, workflow automation, technology optimisation and scalable delivery models
• Extensive experience in a role as Operations Director, Head of Operations, or in a leadership position within an agency
• Understanding of business and finance
• Experience managing resource planning, utilization, and operational performance
• Excellent communication, presentation, and problem-solving skills
• Experience working with Adobe Workfront and digital CMS platforms
• Fluency in spoken and written German and very good English skills

Dein Profil

• Extensive experience in a role as Operations Director, Head of Operations, or in a leadership position within an agency
• Understanding of business and finance
• Experience managing resource planning, utilization, and operational performance
• Excellent communication, presentation, and problem-solving skills
• Experience working with Adobe Workfront and digital CMS platforms
• Fluency in spoken and written German and very good English skills

Warum wir?

• With us, you can apply your talent and knowledge to a major global automotive brand
• We offer an attractive workplace in the heart of Berlin Mitte, combined with flexible working hours
• You’ll find an open agency culture guided by creativity and humanity
• Treating one another with respect and as equals is a core principle for us
• With us, you’ll have autonomy and be encouraged to work independently
• We bring together inspiring colleagues and international teams
• You’ll receive guidance on the work itself and have room for your professional and personal development
• You’ll benefit from our global BBDO training platform, which offers a wide range of specialized topics and skill‑building courses (including LinkedIn Learning), as well as access to various corporate benefits (including Wellhub membership and Jobrad)
• You’ll have the opportunity to work from home on a regular basis

Unser Standort

We’re right in the heart of it all. Between Hackescher Markt and Alexanderplatz. In a metropolis home to people from more than 170 different countries.

That’s what makes Berlin so exciting, so incredibly vibrant. And so appealing to creative people from all over the world. Some of them work with us, stay for a very long time, and even love coming back to us. Maybe that’s because of Berlin, but it’s certainly also due in part to how we treat each other.

We’re an international team that develops compelling and successful communication strategies for clients such as Volkswagen, ERGO Insurance, and the Federal Association of Volksbanken and Raiffeisenbanken.

We look forward to meeting everyone. And we welcome all applications, regardless of gender, nationality, ethnic or social background, religion or worldview, disability, age, or sexual orientation and identity.

Über uns

Die ehemalige 1DDB Germany Group GmbH firmiert seit Kurzem unter dem Namen BBDO Germany GmbH. Damit bündeln wir unsere Kreativ- und Markenkompetenz künftig noch stärker unter der globalen Marke BBDO – einer der weltweit führenden Agenturen für kreative Markenführung.

BBDO steht für exzellente Markenführung und Creative Excellence. Mit unserer umfassenden Expertise in Kreation, Beratung, Strategie und Brand Planning entwickeln wir Kommunikation für einige der renommiertesten Marken der Welt. In Deutschland arbeiten wir unter anderem für Kunden wie Volkswagen, Deutsche Telekom, Warsteiner, Lufthansa, E.ON, SEAT / CUPRA, die Volksbanken Raiffeisenbanken, IKEA Österreich und viele weitere.

Mit Standorten in Berlin, Düsseldorf, Hamburg, Frankfurt und München sind wir Teil des internationalen BBDO-Netzwerks sowie der Omnicom Advertising Group und damit Teil des Omnicom Networks mit mehr als 70.000 Mitarbeitenden in über 60 Ländern und Hauptsitz in New York.