Manager, Customer Success

Docebo; Deutschland; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

Docebo, a global AI-powered learning platform, is seeking a Manager of Customer Success. You will lead, inspire, and elevate a high-performing team dedicated to driving world-class customer satisfaction, retention, and growth, directly influencing our market success.

You will blend strategic vision with empathetic leadership, turning customer training into a business superpower while partnering with Sales, Marketing and Product to build a unified customer ecosystem.

Qualifikationen

• Proven leadership of customer-facing teams in a fast-paced B2B environment.
• Bachelor’s degree or equivalent business experience.
• Strong written and verbal communication with stakeholders.
• Willingness to travel up to 25% as needed.

Aufgaben

• Lead and inspire a high-performing Customer Success team to drive satisfaction, retention and growth.
• Set clear goals, KPIs, and performance metrics to elevate team outcomes.
• Collaborate with Sales, Marketing and Product to build a unified customer ecosystem.
• Mentor team members, design development plans, and conduct reviews.
• Foster a customer-centric culture and champion Docebo Heart principles.
• Develop and maintain executive relationships with key customers as their advisor.
• Build scalable processes and leverage CS platforms to track health metrics.

Kenntnisse

Proven Leadership

Growth Catalyst

Master Communicator

Poise Under Pressure

Autonomous Driver

Ready to Roam

Ausbildung

Bachelor's degree or equivalent

Jobbeschreibung

Artificial Intelligence. Actual Impact.

At Docebo, were using AI to change how people learn at worknd we mean actually change it. Wehre an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses.

Were shaping the future of learning with a team that isntis afraid to challenge the status quo. If youre excited by the idea of using AI to make work-life better for real people youll feel right at home here. And its not just what we build, its how we show up. At Docebo, our values arent just posters on the wall they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive.

Sot more than waiting? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops.

Remote Exception: Docebo is a hybrid workplace requiring 3 days a week in our offices. However, due to the niche skill set required for this role, we have opened this role to remote candidates as an exception to our standard policy.

ð The Adventure Ahead

As our Manager of Customer Success, you will step into a pivotal leadership role directly reporting to the Vice President of Customer Success. You will lead, inspire, and elevate a high-performing team of Customer Success professionals dedicated to driving world-class customer satisfaction, retention, and growth. By blending strategic vision with empathetic leadership, you will turn customer training into a business superpower, directly influencing Docebo's global market success and shaping how the world's leading brands learn and thrive.

ð The Day-to-Day

• Lead the Charge: Execute a cutting-edge Customer Success strategy aligned perfectly with Docebo's overarching business goals and growth objectives.

• Define Excellence: Establish crystal-clear goals, performance metrics, and KPIs to continuously measure and elevate team performance and customer success.

• Bridge the Gaps: Collaborate seamlessly with cross-functional allies in Sales, Marketing, and Product to build a unified, frictionless customer ecosystem.

• Champion Your People: Mentor, guide, and support your team of Customer Success professionals, establishing tailored development plans and conducting thoughtful performance reviews.

• Cultivate the Culture: Foster a deeply customer-centric, collaborative environment that prioritizes knowledge sharing, continuous learning, and the Docebo Heart.

• Advocate for Champions: Build lasting, strategic relationships with key customers, acting as their executive advisor and ensuring internal alignment to drive ultimate satisfaction.

• Optimize the Engine: Build, standardize, and scale modern processes and methodologies, leveraging top-tier Customer Success platforms to track health metrics and automate operations.

ðª Your Superpowers

• Proven Leadership: Bring 3 years of stellar experience leading and inspiring customer-facing teams, ideally within a fast-paced B2B environment.

• Educational Foundation: Possess a Bachelors degree or equivalent practical experience that highlights your business acumen.

• Growth Catalyst: Hold a proven track record of helping customers smash their business goals, naturally unlocking upsell and cross-sell opportunities.

• Master Communicator: Command exceptional written and oral communication skills, with a natural ability to build deep rapport and relationships virtually.

• Poise Under Pressure: Stay calm, empathetic, and strategically focused during high-volume or high-pressure situations, balancing customer needs with business logic.

• Autonomous Driver: Work as a self-driven, highly collaborative problem solver who knows how to autonomously balance time and effort to crush goals.

• Ready to Roam: Possess the flexibility and willingness to travel (with notice) up to 25% to connect with teams and clients face-to-face.

ð Bonus Points

• Tech Savvy: Deep knowledge or familiarity with HR technologies, Learning Management Systems (LMS), or specialized Customer Success tracking tools.

Our Hybrid Work Philosophy

Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, its a balance designed to help everyone do their best work and keep growing.

Our Total Rewards Philosophy

Our Total Rewards Philosophy centers around three core areas to reward and care for our People:

• Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

• Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our peoples physical, mental, and financial well-being.

• Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul.

Our Promise to You

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package.

• Your Well-Being, Covered: Youll get access to health benefits, so you can get the care you need when you need it.

• Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off!

• Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025!

• Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.

About Docebo

At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We are a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world.

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities.

Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [e-mail]. The email should also include the position you are interested in.