Knowledge & AI Agent Manager

Planet; Berlin; Vor Ort; EUR 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Paid time off

Wellness Program

Home Office Reimbursement

Monthly Phone & Internet Reimbursement

Tuition Reimbursement & LinkedIn Learn

Equity

Zusammenfassung

Planet is seeking a Knowledge and AI Agent Manager to oversee the knowledge base and AI agent ecosystem, ensuring information is accurate, accessible, and aligned with product releases and best practices.

This full-time, hybrid role is based in Berlin or Haarlem, requiring 3 days on-site per week. You will collaborate with engineering, product management, and education teams to optimize customer support and documentation through AI-enabled solutions.

Qualifikationen

• 4+ years in knowledge management and technical writing.
• BS in CS, CE, or equivalent.
• Strong AI/ML/NLP knowledge.
• Experience with AI Agents and architectures.
• Geo-spatial data, satellite imagery, remote sensing familiarity.
• Experience with Zendesk/JIRA or similar ticketing systems.
• Excellent written and verbal communication.

Aufgaben

• Knowledge base acquisition, organization, and management.
• Knowledge Management Strategy and Implementation.
• AI Agent monitoring, review, and optimization for accuracy and relevance of recommendations.
• AI Customer and User Engagement.
• Design, scope and create custom AI Agents.
• Ethical KM/AI Practices.
• Translate complex information into clear, concise language.
• Data governance and management.
• Collaborate with engineering, CS, sales, and product teams.

Kenntnisse

Knowledge management

Technical writing

AI / ML / NLP

Communication skills

AI agents experience

Ausbildung

Bachelor's degree in CS/CE or equivalent

Tools

Zendesk

JIRA

Jobbeschreibung

About the Role

This role will be responsible for Knowledge management and AI Agent management. From the knowledge management perspective the role will manage acquisition, organization, sharing, and maintenance of Planet’s knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided, as well as identifying gaps and corrective actions with existing knowledge content.

You will build solid relationships with customer engineering, product management, and education teams to ensure information related to product releases, known issues, best practices, and troubleshooting processes are accessible internally and externally. This knowledge will also be critical for our AI Agent strategy to provide our customer and partners the information they require to ensure their success with Planet products and services.

This is a full‑time, hybrid role which will require you to work from our Berlin or Haarlem office 3 days per week.

Impact You’ll Own

• Knowledge acquisition, organization, and Knowledge Base management.
• Knowledge Management Strategy and Implementation.
• AI Agent management including monitoring, review, and optimization of agent responses to identify and correct issues with accuracy and relevance of recommendations.
• AI Customer and User Engagement.
• Design, scope and create custom AI Agents.
• Ethical KM/AI Practices.
• Translate complex information: simplify technical concepts and translate them into clear, concise language for diverse audiences (technical and non‑technical).
• Data Management and Governance.
• Build solid relationships with partner teams including engineering, Customer Success, sales, and product management.

What You Bring

• 4+ years of knowledge management and technical writing experience.
• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent.
• Solid understanding of AI, machine learning, and natural language processing (NLP).
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Experience with geo‑spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions.
• Ability to translate AI capabilities into tangible business value and analyze outputs.

What Makes You Stand Out

• Customer‑focused mentality and proactive problem‑solving skills.
• Exceptional ability to organize complex issues and situations and strong attention to detail.
• Ability to excel under stress.
• Collaborative mindset with strong relationship‑building skills.

Application Deadline

October 1, 2026 by 11:59 p / 23:59 CET (Central European Time)

Benefits While Working at Planet

• Paid time off including vacation, holidays and company‑wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity

EEO Statement

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to [e-mail] or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy (European Applicants)

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AI in Our Interviewing Process

Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. With the candidate’s consent, select interviews may be recorded and include a “Planet AI Notetaker” for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real‑time. Opting out will not affect one’s candidacy.

Candidate AI Policy

Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact [e-mail] with your request for assistance. Violation of this policy may result in disqualification of your application.