Key Account Service and Customer Projects Specialist (f/m/d)

CERATIZIT Deutschland GmbH; Hub; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Flexible working hours

Home office option

Professional development

Zusammenfassung

CERATIZIT Deutschland GmbH is part of the Plansee Group and seeks to expand its international customer service team. You will manage global accounts and key projects, acting as the central contact between customers, internal departments and sales companies. If you enjoy organization, communication and project work, this is the right place!

The role offers flexible hours and a home office option, with opportunities for professional development and a dynamic team atmosphere.

Qualifikationen

• Completed commercial training or comparable qualification.
• Professional experience in international customer service or project management desirable.
• Very good written and spoken English; other languages are an advantage.
• Confident use of MS Office; ideally experience with ERP systems (SAP).
• High service orientation; enjoys working in an international environment; strong communication skills; organisational talent and team orientation.

Aufgaben

• Creation, processing and monitoring of orders, quotations and contracts in an international environment.
• Back office support for our global (key) account customers.
• Project management of international customer projects.
• Support for the field sales force and international sales companies (e.g. customer and market analyses, evaluations).
• Monitoring delivery times, adherence to deadlines and shipping processing, as well as processing returns and restocking, standing in for other administrators and performing special tasks as specified by the team leader.

Kenntnisse

Customer service

Project management

Communication skills

Organisational talent

Team orientation

Ausbildung

Commercial training or comparable qualification

Tools

MS Office

ERP systems (SAP)

Jobbeschreibung

100.000 Produkte und Werkzeuge aus den starken Metallen Wolfram und Molybdän: das ist seit über 100 Jahren unsere Mission und unsere Leidenschaft, die 11.000 Mitarbeiter:innen aller Welt teilen.

Wir von der Plansee Group haben noch viel vor – und werden mit Ihnen noch besser! Werden Sie Teil unseres Teams!

Your responsibilities:

Become part of our international customer service team and play an active role in managing our global (key) accounts and implementing exciting customer projects. In this role, you will be the central point of contact between our international customers, internal departments and sales companies. If you enjoy organisation, communication and project work, then you've come to the right place!

• Creation, processing and monitoring of orders, quotations and contracts in an international environment
• Back office support for our global (key) account customers
• Project management of international customer projects
• Support for the field sales force and international sales companies (e.g. customer and market analyses, evaluations)
• Monitoring delivery times, adherence to deadlines and shipping processing, as well as processing returns and restocking, standing in for other administrators and performing special tasks as specified by the team leader

Your profile:

• Completed commercial training or comparable qualification
• Professional experience in international customer service or project management desirable
• Very good written and spoken English, other languages an advantage
• Confident use of MS Office and ideally experience with ERP systems (SAP)
• High service orientation, enjoyment of working in an international environment, strong communication skills, organisational talent and team orientation

Strong advantages:

• Collaboration with global customers and international sales companies
• Combination of customer service and project management with a high degree of personal responsibility
• Flexible working hours & home office option
• Professional and personal development through internal and external training
• Responsible tasks, a dynamic team and a very good working atmosphere

The position can be filled at any Ceratizit Group location throughout Europe.

Julia Probst | Recruiting Team | [e-mail] | CERATIZIT Deutschland GmbH