IT Specialist II, Field Services

SONOCO CANADA; Seesen; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Sonoco in Germany seeks an experienced IT Deskside/Field Services professional to provide Level 2 on-site support across desktops, laptops, and mobile devices. You will troubleshoot, image devices, deploy upgrades, and support site technology including conference rooms, printers, CCTV, and shop-floor workstations.

Travel between company locations is required, and you will coordinate with centralized IT teams and Operations/Engineering to meet site needs.

Qualifikationen

• Bachelor's degree in computer science or related field.
• Experience in IT Deskside Support, IT Field Services, or similar role.
• Willingness to travel between locations (multi-site).
• Strong problem-solving and communication skills for non-technical users.

Aufgaben

• End-User Support: provide expert Level 2 on-site support for desktops, laptops, mobile devices, peripherals, and standard business applications.
• Troubleshooting & Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in office and manufacturing environments.
• Deployment & Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements.
• Site Technology Management: support conference room tech, shop-floor workstations, printers, AV equipment, and CCTV systems.
• Multi-Site Field Services: travel to company locations to support incidents, deployments, and standardization initiatives.
• Infrastructure Liaison: assist centralized IT teams with rack/stack, cabling, and basic diagnostics.
• Manufacturing IT: provide IT support in manufacturing environments, collaborating with Operations and Engineering.
• Asset Management: maintain accurate IT asset inventory and lifecycle tracking.
• Documentation: create and maintain site procedures and support guides.

Kenntnisse

Level 2 support

On-site support

Troubleshooting

Networking basics

Customer focus

Documentation

Travel readiness

PPE compliance

Ausbildung

Bachelor's degree in computer science

Tools

ITSM tools

Ticketing systems

Jobbeschreibung

Key Activities / Measurables

End-User Support: provide expert Level 2 on-site support for desktops, laptops, mobile devices, peripherals, and standard business applications. Troubleshooting & Maintenance: perform advanced troubleshooting and resolution of hardware, software, and connectivity issues in both office and demanding manufacturing environments. Deployment & Lifecycle Management: execute break/fix support, device imaging, deployments, upgrades, and replacements. Site Technology Management: Support specialized site equipment, including conference room technology, shop-floor workstations, shared terminals, printers, AV equipment, phone systems, and CCTV systems. Multi-Site Field Services: travel to company locations to support incident escalations, new site setups, technology refreshes, and standardization initiatives. Infrastructure Liaison: act as the local technical representative for centralized IT teams (Network, Hosting, Server), providing hands‑on assistance with rack/stack, cabling, physical access, and basic diagnostics. Manufacturing IT: deliver specialized IT support within manufacturing/shop‑floor environments, collaborating with Operations and Engineering teams. Business Partnership: build strong relationships with local business stakeholders, gathering and validating technical requirements to support new IT initiatives, pilots, and phased deployments. Asset Management: maintain accurate and up-to-date IT asset inventory, tracking the full asset lifecycle (deployment, moves, disposal) for compliance and financial controls. Documentation: create and maintain technical documentation, site procedures, and support guides, contributing to continuous improvement and standardization efforts. Other assigned duties.

Knowledge & Skills Required

Hands‑on, adaptable, and customer-focused approach. Strong problem-solving and prioritization skills under pressure. Ability to work independently and manage time effectively across multiple sites. Highly organized and detail-oriented, especially in documentation and inventory management. Comfortable navigating and working in both professional office and active manufacturing floor settings.

Personal Attributes

Self-starter Influential and persuasive Customer focused Able to act on own initiative and ‘think outside the box’ Enthusiastic, flexible and adaptable Willing to challenge in order to ensure fairness and ‘do the right thing’.

Education Required

Bachelor’s degree in computer science or related

Education Preferred

Professional certification such as Microsoft, Network, Cabling

Experience

Proven experience in an IT Deskside Support, IT Field Services, or similar hands‑on technical support role. Experience supporting users and technology within manufacturing, plant, and corporate office environments. Strong proficiency in troubleshooting hardware, software, and basic networking issues. Demonstrated willingness and ability to travel regularly between company locations. Familiarity with ITSM tools and ticketing systems. Excellent communication skills, capable of translating technical issues for non-technical users. Comfortable working in environments that require the use of Personal Protective Equipment (PPE) (e.g., safety shoes, eye protection). Experience supporting distributed or multi‑site environments is preferred. Working knowledge of networking fundamentals (TCP/IP, Wi‑Fi, switches, structured cabling) is preferred. Exposure to server or hosting environments is preferred. Knowledge of Operational Technology (OT) or industrial control systems is preferred.

Equal Opportunity

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Founded in 1899, Sonoco (NYSE: SON) is a global leader in value‑added, sustainable metal and fiber consumer and industrial packaging. The Company is now a multi‑billion‑dollar enterprise with approximately 22,500 employees working in 270 operations in 40 countries, serving some of the world’s best‑known brands. Guided by our purpose of Better Packaging, Better Life., we strive to foster a culture of innovation, collaboration and excellence to provide solutions that better serve all our stakeholders and support a more sustainable future. Sonoco was proudly named one of America’s Most Responsible Companies by Newsweek. Sonoco Privacy Policy