IT Program Manager (f/m/d)

Jackalope Digital LLC; Berlin; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Equity

600 EUR Learning & Development Budget

20 days work from abroad

Office breakfasts & Friday demos

Zusammenfassung

Moss is seeking an IT Program Manager to own vendor and contract negotiations, manage the Tech Operations budget and lead company-wide migrations and retirements. You’ll report to the CISO and collaborate with Legal, People Ops and FP&A across a 350-person tech estate.

You should have several years in IT vendor management, strong negotiation skills and hands-on IT experience. German at C1+ is a plus in our regulated environment; AI tooling experience is valued.

Qualifikationen

• Several years of experience in IT vendor management, procurement, sourcing, tech operations or IT service management.
• Proven experience negotiating with vendors and providers, including on service levels and cost.
• Experience leading at least one company-wide tool migration or consolidation end to end.
• A hands-on IT background, enough to keep essential services running from documented runbooks in an emergency.
• AI is core to how we work with an AI Driver toolkit (n8n, Claude skills, or similar).
• German at C1 or above; exposure to ISO 27001, SOC 2, DORA or ITIL/IAITAM is a plus.

Aufgaben

• Own vendor and contract negotiations across Moss's SaaS, tooling, infrastructure and connectivity providers.
• Plan and steer the Tech Operations budget, creating cost transparency and licence right-sizing.
• Partner with teams to align licence tiers with real usage and decide which tools to keep.
• Reduce tool sprawl by addressing shadow IT and consolidating or retiring tools.
• Lead company-wide technology migrations and retirements end to end with governance and training.
• Establish a clear intake process and own KPIs and monthly management reporting for Tech Operations.
• Collaborate with Legal on contracts/DPAs and with People Ops on joiners/leavers within the Vendor Management framework.

Kenntnisse

Vendor management

Procurement

Sourcing

Tech operations

IT service management

German (C1+)

AI tooling (AI Driver)

Tools

n8n

Claude

Jobbeschreibung

At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions.

Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn’s Top Startups, we’re here to help propel your career and together, make Moss a lasting success.

We're hiring an IT Program Manager who will be at the centre of how Moss buys, manages and eventually retires technology. You'll own the vendor and contract landscape, steer the Tech Operations budget, and lead the company-wide platform migrations and consolidations that come a few times a year.

You'll report to the CISO and work closely with our Tech Operations engineers and Information Security team, alongside Legal, People Ops and FP&A, across a technology estate spanning 350 people and five offices.

Your responsibilities

• Own vendor and contract negotiations across Moss's SaaS, tooling, infrastructure and connectivity providers, running competitive evaluations to build commercial leverage and maintaining the renewal calendar and contract repository

• Plan and steer the Tech Operations budget, creating cost transparency per team and driving licence right-sizing, optimisation and consolidation across the tool estate

• Partner with teams across Moss to understand how tools are actually used, matching licence tiers to real usage and deciding which overlapping tools to keep based on what genuinely serves people, not just cost

• Drive down the number of tools Moss runs by finding shadow IT, bringing it into the process or consolidating it, and owning retirement work together with Information Security

• Lead company-wide technology migrations and retirements end to end, from business case and migration plan through cutover, communication and training

• Bring structure to how work reaches Tech Operations, building a clear intake process and owning the KPIs and monthly management reporting for the domain

• Work with Legal on contracts and DPAs and with People Ops on joiners and leavers, owning the commercial relationship and negotiation for the vendors in your portfolio within Moss's existing Vendor Management framework

About you

• Several years of experience in IT vendor management, procurement, sourcing, tech operations or IT service management, ideally gained in a scaling company

• Proven experience negotiating with vendors and providers, including on service levels and cost

• Experience leading at least one company-wide tool migration or consolidation end to end, including decommissioning the old system

• A hands‑on IT background, enough to keep essential services running from documented runbooks in an emergency

• AI is core to how we work. We expect someone with an "AI Driver" toolkit: measurable, real-workflow AI use with concrete before/after impact, ideally including built automations or agents (n8n, Claude skills, or similar).

• German at C1 or above, prior experience in a regulated environment (financial services, payments or e‑money), exposure to ISO 27001, SOC 2 or DORA, or an ITIL/IAITAM qualification are all a plus

In addition, here are the skills and attributes we are looking for:

• A talent for moving things forward through clarity and good process rather than hierarchy

• Comfortable owning commercial outcomes inside a governance framework someone else owns

• Genuine curiosity about how other teams work, and translating that into better commercial calls than a dashboard would

• A structured, documentation‑friendly way of working, with an instinct for turning manual work into something that runs itself

About Moss

Moss is the Finance AI platform for Europe's mid‑sized businesses, giving companies real‑time visibility and full control over their spend. By automating card issuing, invoice management and expenses, Moss simplifies financial workflows and frees finance and accounting teams from manual, administrative work.

Founded in Berlin and used by more than 5,000 businesses including Flink, Schufa, Gusto and Auto1, Moss has raised €200+ million to date and operates in Germany, the Netherlands, the UK and further EU markets. Moss is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures, A-Star and Portage.

We have a team of 300+ people from 50+ nationalities in 5 offices across Europe. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here's what else to expect:

• Top‑of‑market compensation package, including equity.

• Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos.

• Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.

Unless stated otherwise, benefits apply to full‑time positions (interns and working students receive a tailored package).

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