Graduate Service Engineer

Agilent Technologies; Deutschland; Hybrid; EUR 52.000 - 72.000; Vollzeit

Zusammenfassung

Agilent Technologies is seeking a field service professional to support customers through installation, maintenance and repair of integrated hardware, software, and networking solutions. You will install, optimize, diagnose issues, and provide on-site training while collaborating with Support, Sales, Marketing and R&D to deliver customer-focused solutions.

The role emphasizes customer satisfaction, preventive maintenance, and proactive issue prevention, with a full-time schedule and a

Qualifikationen

• Bachelor’s Degree in Electronics, Electrical Engineering, Mechatronics, Biomedical Engineering, Chemistry, Life Sciences or a related discipline.
• Fresh graduates or candidates with up to 1-2 years of professional experience welcome.
• Strong communication and interpersonal skills.
• Proactive and positive mindset with a strong willingness to learn.
• Previous customer service or customer-facing experience would be an added advantage.
• Candidates based in Perth are preferred. Victoria may also be considered.

Aufgaben

• Install, implement, maintain and repair systems at customer sites.
• Diagnose and resolve product performance problems.
• May deliver internal technical training and maintenance seminars for field engineers or customers.
• Collaborate with Agilent teams to provide solutions to customers.
• May calibrate equipment on-site for large volume customers.
• May train other field engineers or customers.

Kenntnisse

Communication skills

Customer service

Willingness to learn

Ausbildung

Bachelor’s Degree in Electronics|Electrical Engineering|Mechatronics|Biomedical Engineering|Chemistry|Life Sciences

Jobbeschreibung

Job Description

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.

• Installs and optimizes hardware/software/network products and configurations at customer sites.

• Diagnoses and resolves product performance problems.

• Performs maintenance and repair services.

• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers’ business.

• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.

• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.

• Will work in associated projects.

• May have knowledge of third-party products.

• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.

• May train other field engineers or customers.

• May calibrate equipment on-site for large volume customers.

• May qualify leads.

• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.

• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor’s Degree in Electronics, Electrical Engineering, Mechanical Engineering, Mechatronics, Biomedical Engineering, Chemistry, Life Sciences or a related discipline.

• Fresh graduates or candidates with up to 1 -2 years of professional experience are welcome to apply. Relevant internships, part-time experience or graduate roles will be considered.

• Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal stakeholders.

• Proactive and positive mindset with a strong willingness to learn and develop technical skills.

• Previous customer service or customer-facing experience would be an added advantage.

• Candidates based in Perth are preferred. Candidates based in Victoria may also be considered.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required:

25% of the Time

Shift:

Day

Duration:

No End Date

Job Function:

Services & Support