German-Speaking Customer Support Advisor | Relocate to Sofia

CBT; Berlin; Vor Ort; EUR 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Private health insurance

Multisport card

Professional training

Learning & development

International team

Career growth

Modern office

Zusammenfassung

CBT is hiring German-speaking Customer Support Advisors to join an international team in Sofia, Bulgaria. You will be the first point of contact for customers, handling German calls, assisting with billing, and resolving issues to ensure a high-quality experience.

No prior experience in this exact role is required; a fully paid 5-week training program is provided. On-site work from Mega Park, Sofia, with rotating shifts and opportunities for internal career growth.

Qualifikationen

• Fluent German – C1/C2 level.
• Good communication and interpersonal skills.
• Customer-focused mindset.
• Strong problem-solving abilities.
• Sales-oriented attitude is an advantage.

Aufgaben

• Handle incoming customer calls in German.
• Assist with billing, administrative, and product-related inquiries.
• Troubleshoot and resolve customer issues.
• Update customer information in internal systems.
• Escalate complex cases when required.
• Identify relevant sales opportunities.
• Deliver an excellent customer experience.

Kenntnisse

German fluency

Customer focus

Problem solving

Sales experience

Jobbeschreibung

Your German. Your Career. Your New Life in Sofia.

Looking for a fresh start outside Germany? Ready to combine your German language skills with an international career and a new lifestyle?

We're hiring German-Speaking Customer Support Advisors to join a growing international team in Sofia, Bulgaria, supporting customers of a leading Swiss telecommunications provider.

If you're considering relocating, gaining international experience, or simply starting a new chapter abroad, this could be your opportunity.

Your Role

As a German-Speaking Customer Support Advisor, you'll be the first point of contact for customers, providing professional support while identifying opportunities to enhance their experience.

• Handle incoming customer calls in German
• Assist with billing, administrative, and product-related inquiries
• Troubleshoot and resolve customer issues
• Update customer information in internal systems
• Escalate complex cases when required
• Identify relevant sales opportunities
• Deliver an excellent customer experience

Salary & Earning Potential

• Base Salary: €1,636.14 Gross/Month
• Billing Skills Bonus: €102.25 Gross/Month
• Training & tenure bonuses
• Unlimited sales bonus potential
• Top performers can earn €1,000+ per month in additional incentives

Benefits

• Monthly meal vouchers
• Private health insurance
• Fully covered Multisport card
• Fully paid professional training
• Continuous learning & development
• International working environment
• Long-term career development opportunities
• Modern office facilities

Relocation Support

Moving to Sofia? We'll help make the transition easier:

• 2 weeks Airbnb accommodation
• Flight ticket reimbursement up to €255, paid with your first salary

Paid Training & Career Growth

No previous experience in this exact role is required. You'll receive a fully paid 5-week training program covering products, systems, customer communication, troubleshooting, and sales.

As the project continues to grow, there are opportunities for internal development into positions such as:

• Team Leader
• Trainer
• Sales Coach
• Subject Matter Expert (SME)

Work Model & Schedule

Mega Park, Sofia

Fully On-Site

You’ll work from the office as part of an international team.

Working hours:

• Monday–Sunday
• Rotating shifts between 09:00 and 22:00
• 8-hour, 6-hour, or 4-hour shifts available
• Possible future extension until 01:00 (currently not confirmed)

Why Sofia?

Sofia offers an exciting combination of international career opportunities and city life:

• Vibrant international community
• Restaurants, cafés, shopping & nightlife
• Vitosha Mountain right on your doorstep
• Easy access to Greece, Turkey, Serbia, Romania and beyond
• Convenient public transportation
• Growing international business-services sector
• Relatively affordable cost of living compared with many European capitals

A new country. A new lifestyle. A new chapter - while putting your German skills to work.

What We’re Looking For

Fluent German – C1/C2 level

• Good communication and interpersonal skills
• Customer-focused mindset
• Strong problem-solving abilities
• Sales-oriented attitude is an advantage
• Ability to work in a dynamic environment
• Motivation to build an international career

Ready for Your Next Chapter?

If you’re looking for more than just another customer service job and want to experience life abroad while building your career, Sofia could be your next destination.

Start Date: 19 October

Sofia, Bulgaria

Fully On-Site

Take your German-speaking career abroad.