German Speaking Customer Advisor (on-site)

Ignite; Berlin; Vor Ort; EUR 33.000 - 40.000; Vollzeit

Benefits dieser Stelle

Permanent contract

30 days leave

On-site Berlin

Uncapped bonus

Onboarding

Career growth

Zusammenfassung

Ignite in Berlin is seeking an Inside Sales Representative / Customer Advisor (m/f/d) for a full-time, on-site role. You will handle incoming requests via phone and email, provide expert product recommendations, and drive conversions with tailored quotes using our CRM/ERP platforms.

You will coordinate with field sales and service technicians, re-engage dormant accounts, and manage small client projects from start to finish, ensuring accurate data in Zoho CRM and timely follow-ups.

Qualifikationen

• At least 3 years in B2B inside sales, commercial support, or customer care.
• Native-level German (C2) and professional English (C1).
• Ability to understand complex mechanical and safety tech and articulate benefits to customers.
• Experience with Zoho CRM and ERP systems; MS Teams and standard office apps.

Aufgaben

• Address incoming customer requests via phone and email with tailored product recommendations.
• Prepare, send, and monitor customized quotes using CRM/ERP platforms to drive conversions.
• Coordinate with field sales and service technicians; manage appointments.
• Re-engage dormant accounts to revive relationships and support outbound outreach.
• Oversee small client projects from start to finish, manage on-site logistics and compliance.
• Maintain accurate data entry in Zoho CRM and track client service and inspection schedules.

Kenntnisse

B2B sales

German language

English language

CRM usage

Tools

Zoho CRM

ERP software

MS Teams

Office apps

Jobbeschreibung

Location: Berlin (100% On-site)

Position Type: Full-time, Permanent

Base Salary: €3,600 gross/month (€43,200 annually)

Bonus Structure: Uncapped Performance Bonus (:10% target starting at 90% goal achievement)

About The Opportunity

Are you an ambitious sales or client relations specialist with a solid technical grasp and top-tier communication abilities? As a global leader in occupational safety solutions, our core purpose is safeguarding workers against workplace hazards.

To fuel our rapid expansion, we are currently growing our Berlin business unit and seeking a motivated Inside Sales Representative / Customer Advisor (m/f/d). In this position, you will enjoy substantial operational autonomy, a collaborative team environment, and a direct role in upgrading internal workflows within a stable and expanding sector.

Key Responsibilities & Tasks

• Solution-Oriented Advisory: Address incoming customer requests across phone and email channels, offering expert advice and tailormade product recommendations.


• Proposal & Sales Management: Prepare, send, and proactively monitor customized sales quotes using modern CRM/ERP platforms to drive conversions.


• Field Team Coordination: Serve as the central point of contact connecting clients, field sales representatives, and service technicians, including managing appointments.


• Dormant Account Engagement: Target dormant accounts to re-establish client relationships and support active outbound outreach efforts.


• Project Oversight: Oversee smaller client projects from start to finish, organizing on-site logistical needs, required compliance paperwork, and third-party contractor schedules.


• CRM Maintenance & Quality Control: Maintain precise data entry in Zoho CRM, log sales touchpoints, and track crucial client service and inspection schedules.

YOUR PROFILE

Must-Haves

• Professional Experience: At least 3 years of practical experience in B2B inside sales, commercial support, or dedicated customer care.


• Language Proficiency: Native-level German (C2) with exceptional oral communication skills, combined with professional English (C1) proficiency, as the initial interview process will take place in English.


• Technical Aptitude: Strong capacity to understand intricate mechanical and safety technology and articulate technical features as customer benefits.


• Software Competency: Practical familiarity with CRM tools (preference for Zoho CRM), ERP software, MS Teams, and standard office applications.


• On-Site Presence: Full willingness to work on-site in Berlin five days a week (with exceptions made only for critical emergencies).


• Personal Attributes: Dependable, organized, and self-motivated with a team-first attitude and a proactive approach to problem-solving.

Nice-to-Haves

• Hands-on experience working with Zoho CRM.


• Previous exposure to industrial supply, safety solutions, or construction markets.


• Demonstrated success in streamlining sales workflows within SME environments.

What We Offer You

• Attractive Compensation: A dependable base salary of €3,600 gross per month (€43,200 per year) paired with an uncapped performance-based bonus scheme.


• Job Stability & Personal Time: A permanent contract offering 30 days of paid annual leave for adequate rest and balance.


• Career Growth: Access to international training initiatives, opportunities for cross-border European company trips, and clear long-term growth trajectories across our global organization.


• Positive Work Culture: A supportive, close-knit local team in a highly secure company environment where long-term retention of 10 to 15 years is common.


• Upgraded Workplace: An upcoming transition to a high-end, centrally situated Berlin workspace planned for convenience and easy commuting.


• Structured Training: A thorough product and technical onboarding process designed to help newcomers and career-transitioners succeed right from the start.