Forward Deployed Engineer (m/f/d)

Blackshark; München; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Benefits dieser Stelle

Company pension

Flexible working hours

Mobile work

Wellness program

Bike leasing

Corporate discounts

Employee events

Lunch card

Company shuttle

Zusammenfassung

Quantum Systems is seeking a Field Support Technician to join our Solutions team in Europe. You will deliver on-site technical support, repair and troubleshooting for our drone systems across Europe, working with cross-functional stakeholders to resolve issues and ensure customer success.

You will organize travel, manage technical tickets in Jira, and contribute to knowledge bases while continuously expanding product knowledge and support quality.

Qualifikationen

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field.
• Equivalent practical experience in technical support, field service, or hands-on system troubleshooting.
• Strong analytical and problem-solving skills with a focus on root cause resolution.
• Ownership and accountability when dealing with customer issues and escalations.
• Structured and self-driven work style, even on-site.
• Ability to work with technical documentation, diagnostics, and repair processes.
• Strong customer-facing communication skills to explain complex topics.
• Fluent in English and German.
• Willingness to travel frequently across Europe.
• Passion for cutting-edge technologies such as drones, robotics, or aviation.

Aufgaben

• Deliver on-site troubleshooting of Quantum Systems products at customers’ site (Europe-wide).
• Provide on-site repair and rework tasks at customers’ site (Europe-wide).
• Ensure compliance with safety standards and guidelines during all service activities.
• Provide on-site training and demo support for the team.
• Independently plan and coordinate support and repair visits.
• Handle customer requests in Jira Service Management and document outcomes.
• Provide structured service reports after on-site visits.
• Stay up to date on new features, components, and operational capabilities.
• Contribute to internal knowledge bases and process improvements.
• Take ownership of on-site customer complaints and escalations.

Kenntnisse

Analytical skills

Problem solving

Ownership & accountability

Structured & self-driven

Customer-facing communication

Fluent in English & German

Willing to travel Europe

Hands-on field troubleshooting

Ausbildung

Degree or vocational training in electronics/mechatronics/aerospace

Tools

Jira Service Management

Jobbeschreibung

As Field Support Technician, you will be a key part of our Solutions team to

deliver on-site technical support, repair and troubleshooting for our drone systems across Europe.Together with our World-Class-Team, you will take an empowering role: pushing the boundaries of drone technologies.

You will be working closely with stakeholders from the Support, R&D, Product, Training/Demo departments to resolve technical issues on-site, ensure product reliability, and enable customer success through hands-on support and knowledge transfer.To ensure high system availability and customer satisfaction across all deployed systems - your mission will be a powerful impact.

What is your Day to Day Mission:

• Technical Support – on site: Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases.

• Repair and Rework – on site: Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide)based on best practices and repair manuals.

• Safety & Compliance – on site: Ensure compliance with safety standards and operational guidelines during all service activities.

• Technical Assistance – on site: Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide).

• Travel organization Independently plan and coordinate support and repair visits in alignment with internal departments and the customer.

• Technical Ticket Management:Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with the Tier 2 support team to sustainably solve the problems occurred on customer’s site. Provide structured service reports after on-site visits to ensure transparency and internal follow-up.

• Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.

• Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality. Provide structured field feedback to Product and R&D to support reliability improvements and future design enhancements.

• Customer Issue Resolution: Take ownership of on-site customer complaints and escalations, drive resolution in coordination with internal teams, and provide structured guidance to enable customers in self-driven repair and maintenance activities.

What you bring to the team:

• Degree or vocational training in electronics, mechatronics, aerospace, or a comparable field

• Alternatively: equivalent practical experience in technical support, field service, or hands-on system troubleshooting

• Strong analytical and problem-solving skills with a clear focus on root cause resolution

• High level of ownership and accountability when dealing with customer issues and escalations

• Structured and self-driven way of working, even in dynamic, on-site environments

• Confident in working with technical documentation, diagnostics, and repair processes

• Strong customer-facing communication skills with the ability to simplify complex technical topics

• Fluently in English and German

• Willingness to travel frequently across Europe

• Passion for cutting-edge technologies such as drones, robotics, or aviation

Why Quantum-Systems:

• We believe in the power of combinedefforts: straightforward tech expertisepaired with a customer-centric focus.

• We are industry pioneerswho are ambitious, bold,and visionary.

• We push limits, thinkoutside-the-box and strivefor technological excellence toshape the future of aerial data.

• We promise to be your runwayfor individual and professionalgrowth.

Our benefits:

• Company pension scheme: We support you so that you can already make provisions for later.

• Flexible working hours: With trust-based working hours, you are not only responsible for your working hours, but also for your work-life balance.

• Mobile Work: If things get a little busy in the office, you have the option to work remotely one flexible day per week to create the right balance.

• Stay active: With EGYM Wellpass, you get access to thousands of fitness and sports facilities - and of course, we subsidize the membership.

• Bike-Leasing: We support you in staying environmentally mobile and healthy.

• Corporate Benefits: Your opportunity for attractive offers and discounts from well-known suppliers and brands, e.g. Adidas, Apple, Expedia.

• Employee events: We not only want to grow together, but also celebrate our successes together.

• Lunch-Card: Be powerful with delicious energy, daily lunch budget is sponsored.

• Company Shuttle: Enjoy our convenient shuttle service that picks you up from Laim in Munich and brings you to our location, with return trips at the end of the workday.

About us:

Quantum Systems specialises in the development, design, and production of small Unmanned Aerial Systems (sUAS). The company’s range of electric vertical take-off and landing (eVTOL) sUAS are built to maximize range and versatility and to provide operators with a seamless user experience. By integrating cutting-edge software capabilities, like edge computing and real-time AI-powered data processing, Quantum Systems is building next-generation UAS for clients in defence, security, public sectors.

Our commitment:

We are an open-minded company that not only values diversity, but actively promotes it. Regardless of gender, age, ethnic origin, religion, sexual orientation or disability, we firmly believe that the diversity of our employees is an essential part of our success.

At our company, every voice is heard and every perspective is valued. We believe that our differences enrich us and help us to find creative solutions and generate innovative ideas. We pride ourselves on creating an inclusive work environment where all employees can reach their full potential.