Field Service Engineer- Cologne

NCR Corporation; Deutschland; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

NCR Voyix is seeking a Field Service Technician in Cologne to install, maintain and repair equipment across an assigned territory, ensuring continuous customer operations and satisfaction. You will diagnose and replace components on POS, servers, and peripherals, and install new equipment per SOW.

This role requires flexibility for nights, weekends, and travel, plus strong problem solving and customer-facing skills to uphold high service standards and SLA compliance.

Qualifikationen

• Clean driving license is required.
• High School Diploma or equivalent years of related experience.
• Basic computer skills including Windows OS and Microsoft Office.
• Experience in PC hardware maintenance and support; problem solving under pressure.
• Excellent interpersonal and customer relationship skills.
• High mechanical/electrical aptitude; experience with computer hardware, routers, switches.
• Ability to work flexible hours including nights, weekends, and on-call situations.

Aufgaben

• Install, maintain, and repair NCR Voyix equipment within an assigned territory to ensure continuity of customer operations and satisfaction.
• May cover for colleagues or work outside of the area during projects or peak demand.
• Own customer problems until resolution per SLA.
• Diagnose, repair, and replace components on equipment including POS, servers, peripherals.
• Install new or upgrade existing equipment per SOW.
• Assist in site preparation and testing; perform modular swaps as needed.
• Travel and lift parts up to 25 kg; may require night shifts and weekend work.
• Build relationships with customers and represent NCR Voyix professionally.

Kenntnisse

Clean Driving License

High School Diploma

Windows OS basics

PC Hardware Maintenance

Interpersonal skills

Mechanical/Electrical aptitude

Flexible schedule

Ausbildung

High School Diploma

Jobbeschreibung

Job title: Field Service Technicians

Location: Cologne

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY

• Installation, maintenance, and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction.
• May be requested to work outside of assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.
• Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).
• Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, hand held terminals and associated peripherals.
• Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).
• Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.
• Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools
• Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
• Build working relationships with customers and develop informal communication channels with customer account at the local level
• Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.
• Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.
• Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
• Maintain an appropriate parts inventory as well as parts record keeping.
• Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.
• Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.
• May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA
• May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;
• Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.
• May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects
• Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.

BASIC QUALIFICATIONS

• Clean Driving License required
• High School Diploma or equivalent years of related experience
• Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite
• Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work
• Excellent interpersonal skills/customer relationship skills required.
• High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.
• High level of personal integrity; Support and promote teamwork and cooperative effort.
• Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.