Event Service Specialist

FIRST; München; Vor Ort; EUR 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Wellness Stipend

Headspace access

Employee Assistance Program (EAP)

Global opportunities

Zusammenfassung

FIRST is seeking an Event Service Specialist to be the on-site point of contact for world-class events at our technology campus. You will work with the FIRST team and external service partners to ensure flawless execution across catering, A/V, security, transportation, and room setup.

The ideal candidate has at least one year in a similar role, fluency in English and German, and strong communication and organizational skills.

Qualifikationen

• At least 1 year of experience in a similar role.
• Fluent in English and German.
• On-site deployment with ability to travel within campus.
• Knowledge of event management and operations standards.
• Strong communication and organizational skills.
• Calm under pressure and proactive.

Aufgaben

• Serve as primary event contact for hosts and partners on event day.
• Coordinate logistics across catering, A/V, security, and room setup.
• Travel between campuses, manage multiple events when needed.
• Communicate changes to teams and manage guest flow.
• Support planning of large and small-scale events.

Kenntnisse

Bilingual English & German

Interpersonal skills

Event coordination

Problem solving

Time management

Jobbeschreibung

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role, your main focus will be to serve as the primary point of contact for successfully executing events, working with the FIRST team and various internal service providers.

Your Contributions

• Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.
• Work across various event spaces, travelling between different floors and buildings throughout the day
• Coordinate and execute event logistics
• Reviews all event needs and re-confirms or clarifies any areas of concern prior to event
• Support events onsite which could include managing multiple events a day
• Troubleshoot issues and escape any advanced needs to the appropriate internal partner
• Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)
• Assist event managers in the planning of large-scale events
• Support the end-to-end planning for small-scale events as needed
• Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate
• Responsible for compiling reports related to on-site events including post-event data
• Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

• At least one year of experience in a similar role
• Must be fluent in English & German
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.
• Knowledge of basic and fundamental standards of event management and event operations
• Excellent interpersonal, communication and organizational skills
• Experience working cross-functionally with various levels of stakeholders in a fast-paced environment
• Creative problem solver, resourceful, team player
• Adaptability to situations and ever-changing demands
• Highly organized with the ability to handle multiple tasks to meet strict deadlines
• Excellent time management and multi-tasking skills
• Ambitious and proactive with a calm and flexible approach to handling pressure
• Experience working on large and complex databases is a plus

At FIRST, we believe that the passion, creativity, and commitment of our teams drive our success. That's why we offer a range of benefits and perks to support your personal and professional growth

• Wellness Stipend
• Complimentary access to Headspace, Rocket Lawyer & Maven
• Employee Assistance Program (EAP)
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

#LI-TS1 #LI-Onsite

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.