Enterprise AI Services Manager (m/f/d)

Harman International; Garching bei München; Hybrid; EUR 110.000 - 140.000; Vollzeit

Zusammenfassung

Harman International is seeking an Enterprise AI Services Manager to lead the operational management, adoption, and optimization of the company’s enterprise AI services portfolio. You will own the lifecycle of AI productivity platforms and work across business and technology teams to maximize value and user experience.

You will collaborate with procurement, security, governance, and legal teams to ensure compliance, performance, and cost efficiency while driving continuous improvement across AI

Qualifikationen

• Bachelor's degree required and 8+ years in service management or SaaS platform operations.
• Experience managing enterprise technology services and digital productivity tools in large orgs.
• Understanding of enterprise AI platforms, copilots, and AI productivity technologies.
• Experience with service delivery, vendor management, adoption analytics, license management, and reporting.

Aufgaben

• Own the operational lifecycle management of enterprise AI services, including onboarding and adoption.
• Manage the portfolio of AI tools such as ChatGPT Enterprise, Copilot, and future platforms.
• Develop and maintain service roadmaps, release plans, and feature rollout strategies.
• Monitor service health, adoption metrics, usage trends, and business outcomes.
• Coordinate vendor relationships and serve as primary contact for escalations and reviews.
• Define service performance metrics and executive dashboards for visibility into value realization.
• Drive license governance and optimization of AI service investments.
• Collaborate with change management, training, and communications teams to boost adoption.

Kenntnisse

Stakeholder management

Vendor coordination

Analytics

Service management

Leadership

Change management

Ausbildung

Bachelor's degree in a related field

Tools

ChatGPT Enterprise

Microsoft Copilot

GitHub Copilot

Jobbeschreibung

Garching - Bavaria, Germany - Parking 1-5 Business Campus

Introduction: A Career at HARMAN Corporate

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success.

Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy

Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development

Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader

What You'll Be Part Of

As the Enterprise AI Services Manager, you will serve as a senior individual contributor responsible for the operational management, adoption, and continuous optimization of HARMAN's enterprise AI services portfolio. You will own the lifecycle management of AI productivity and assistant platforms, including services such as ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, and future enterprise AI capabilities. This role requires a combination of service management, stakeholder engagement, vendor coordination, and analytics expertise to ensure AI services are effectively adopted, governed, and aligned with business objectives. You will work across business and technology teams to maximize the value, performance, and user experience of HARMAN's AI investments.

Your Team

You will be a senior individual contributor partnering with business leaders, platform teams, procurement, security, legal, learning and development, and vendor partners to manage enterprise AI services, drive adoption, and ensure users can effectively leverage AI capabilities across the organization.

How You'll Make An Impact

• Own the operational lifecycle management of enterprise AI services, including onboarding, adoption, feature enablement, support readiness, and continuous improvement.
• Manage the portfolio of enterprise AI tools and services, including ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, and future AI productivity platforms.
• Develop and maintain service roadmaps, release plans, and feature rollout strategies in partnership with platform providers and internal stakeholders.
• Monitor service health, adoption metrics, usage trends, and business outcomes to identify opportunities for optimization and increased value realization.
• Partner with procurement, legal, security, and governance teams to ensure AI services operate within enterprise policies, standards, and contractual requirements.
• Coordinate vendor relationships and serve as the primary point of contact for service-related escalations, roadmap discussions, and operational reviews.
• Define and maintain service performance metrics, operational dashboards, and executive reporting that provide visibility into utilization, adoption, and business impact.
• Drive license governance and optimization activities to ensure efficient allocation and utilization of AI service investments.
• Collaborate with change management, training, and communications teams to support awareness, adoption, and effective use of AI capabilities across the enterprise.
• Identify opportunities to expand AI service capabilities, improve user experience, and accelerate productivity through new features and emerging technologies.

What Makes You A Strong Fi

• Bachelor's degree in Business, Information Systems, Technology Management, Computer Science, or a related field, with 8+ years of experience in service management, SaaS platform management, product operations, or related disciplines.
• Strong experience managing enterprise technology services, SaaS platforms, or digital productivity tools within a large organization.
• Understanding of enterprise AI platforms and services, including generative AI, copilots, AI assistants, and emerging AI productivity technologies.
• Experience with service delivery, vendor management, adoption analytics, license management, and operational performance reporting.
• Proven ability to influence stakeholders, lead cross-functional initiatives, and drive business outcomes through effective service management and continuous improvement.

Bonus Points if You Have

• Experience managing enterprise AI platforms such as ChatGPT Enterprise, Microsoft Copilot, GitHub Copilot, Anthropic Claude, or similar services.
• Certifications in IT Service Management (ITIL), Product Management, SaaS Operations, Microsoft, AWS, or AI-related technologies.
• Experience supporting AI adoption, digital transformation, or enterprise productivity initiatives.
• Experience working in global, matrixed organizations with diverse stakeholder groups and technology ecosystems.

What You Can Expect

• A hybrid work environment that balances flexibility with in-person collaboration, with most office-based roles onsite three days a week.
• Access to employee discounts on world-class HARMAN and Samsung products (JBL, Harman Kardon, AKG and others).
• Learning and development opportunities through our award-winning HARMAN University programs
• An inclusive and diverse work environment that fosters and encourages professional and personal development
• Work on best-in-class emerging technologies and an atmosphere that motivates you to give your best.

#LI-Hybrid

#LI-AJ1

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com )

HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us [e-mail] . Requests will be considered on a case-by-case basis in accordance with applicable law.