Engagement Services Manager

Samsara; Deutschland; Vor Ort; EUR 88.816 - 119.418; Vollzeit

Benefits dieser Stelle

Remote work

Professional development stipend

Health and parental leave

Zusammenfassung

Samsara is seeking an Engagement Services Manager (ESM) to represent implementation/integration services and assist customers through C‑level engagement during the sales cycle. You will define service scope, approach, and timelines while ensuring ARR attachment and smooth AE-to-CS transitions.

You will articulate and sell the value of Samsara Services to enterprise accounts, collaborate with Sales teams, and own service pursuits to meet quotas, with a focus on governance during delivery and

Qualifikationen

• 7+ years of experience positioning professional services or technology solutions.
• Proven ability to build relationships with sales, CSMs, and partners during implementations.
• Strong presentation skills to showcase value of complex service solutions.
• Innovative thinker who builds services templates and engagement processes.
• Experience with SOW/Proposal processes from scoping to delivery.
• Ability to articulate customer success stories and metrics.

Aufgaben

• Articulate and sell the value of Samsara Services to enterprise accounts.
• Collaborate with Sales Representatives to define and integrate services into proposals.
• Own services pursuits to meet ARR attach quota.
• Forecast services and monitor the ARR pipeline.
• Plan scoping activities, proposals, LOE, transitions, and resource plans.
• Serve as trusted advisor on deployment and change management with customers.
• Act as governing partner during implementation to maintain executive relationships.

Kenntnisse

Relationship building

Sales enablement

Proposal development

Presentation skills

Forecasting

Change management

Cross-functional teamwork

Salesforce reports

Ausbildung

Bachelor's degree

Tools

Salesforce.com

Jobbeschreibung

About Samsara

We are the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness IoT data for actionable insights and improved operations. We help improve the safety, efficiency, and sustainability of the physical operations that power the global economy, spanning agriculture, construction, field services, transportation, and manufacturing.

About the Engagement Services Manager (ESM)

The Engagement Services Manager (ESM) is responsible for representing Samsara’s implementation/integration services and business development. The role positions the value of services and assists customers in meeting their business needs through C‑level engagement, defining service scope, approach, and timeline during the sales cycle. The ESM meets services ARR attach quota, completes the AE to CS transition, and acts as a governing partner during delivery.

Ideal Candidate

• You want to impact the industries that run our world.
• You thrive when solving problems for complex, technology‑heavy customers.
• You are a natural relationship builder with strong communication skills.
• You are self‑directed and want to architect your own career path.
• You desire to work with the best professionals and collaborate as a team.

Responsibilities

• Articulate and sell the value of Samsara Services to prospective and existing enterprise accounts.
• Work with Sales Representatives and Sales Engineers to define and integrate the services solution into comprehensive proposals.
• Own services pursuits to meet ARR attach quota.
• Forecast services and monitor the ARR pipeline to understand capacity demands.
• Plan and manage services scoping activities, produce proposals, level‑of‑effort, transition/knowledge‑transfer, and resource plans.
• Serve as a trusted advisor in product deployment and change management, and coordinate with customers on expectations.
• Act as a governing partner during implementation to maintain executive relationships and address critical issues.
• Participate in virtual teams to build out Samsara Services methodologies, processes, offerings, and collateral.

Qualifications

• 7+ years of demonstrated experience positioning Professional Services or Technology Solutions.
• Proven ability to build and maintain relationships with sales, CSMs, and other key partners during implementations.
• Strong presentation skills, including showcasing value, capabilities, and differentiators of complex service solutions.
• Innovative thinker who builds services templates, engagement processes, and presentations.
• Broad knowledge of executing SOW/Proposal processes, including scoping, producing, and delivering to customers.
• Ability to articulate relevant customer success stories and metrics that demonstrate value.
• 4‑year bachelor’s degree (or equivalent experience).
• Proficiency creating SFDC reports/dashboards and navigating Salesforce.com.

Compensation & Benefits

• Annual base salary: $101,420.45 — $136,363.63 USD.
• Performance‑based bonus/variable pay.
• Equity (for eligible roles) in a high‑growth public company.
• Flexible, employee‑led remote model with remote work where it aligns with operational requirements.
• Professional development stipend.
• Comprehensive health and parental leave plans.
• All offers of employment contingent on the ability to secure and maintain the legal right to work.

Equal Opportunity & Accommodations

Belonging at Samsara: We welcome everyone regardless of background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other characteristic protected by law.

Accommodations: Samsara is an inclusive work environment committed to ensuring equal opportunity for qualified persons with disabilities. Please email [e-mail] if you require any reasonable accommodations throughout the recruiting process.