E-Commerce Communications Manager Germany, Austria + Netherlands

TikTok; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

TikTok is recruiting for a market-facing communications role in Germany, Austria and NL. You will own day-to-day communications for Germany and nearby markets, shape messaging with product and business teams, and coordinate with media, policy and legal partners to build clear narratives.

You will guide spokespeople, manage campaigns, review materials for consistency and risk, and track trends to provide actionable guidance to internal teams.

Qualifikationen

• 6+ years of professional experience in communications, corporate affairs, public relations, media relations, or a closely related field.
• 6+ years delivering communications projects including product communications, partnership announcements, seasonal campaigns, or issue response.
• 6+ years supporting spokespeople, media interviews, briefings, and external events.
• 3+ years in the German media landscape, managing press relationships and inbound media requests.
• 6+ years writing and editing external communications in German and English.
• 6+ years working cross-functionally with business, operations, product, marketing, legal, policy or related stakeholders.
• Professional proficiency in German and English.

Aufgaben

• Own communications support for TikTok Shop in Germany, Austria + NL across defined market priorities.
• Develop audience-specific narratives for three markets reflecting regional context.
• Manage communications projects from planning through execution for product moments and campaigns.
• Build and maintain relationships with national, business and trade media.
• Collaborate with market comms leads on media strategy and reputational issues.
• Review German-language external materials for clarity, consistency and risk.
• Monitor media sentiment and market trends, translating signals into guidance.
• Prepare spokespeople for interviews, briefings and events with strong support.
• Partner with Marketing, Operations, Product, Creator Partnerships, Policy and Legal to align messaging.
• Contribute to issue management for reputational matters in DACH + NL.

Kenntnisse

Media relations

Stakeholder management

Spokesperson support

Bilingual (German & English)

Cross-functional collaboration

Storytelling & messaging

Jobbeschreibung

Responsibilities

About the Team

This role sits within the Global Communications team and partners closely with TikTok Shop Operations, Business and Product teams in Germany, as well as Legal and Policy partners. The team is responsible for building clear narratives, supporting market expansion, and helping the business communicate with confidence as TikTok Shop grows in Germany, Austria and the Netherlands.

This is a market-facing communications role with a defined country scope. The person in role will own day-to-day communications work for Germany, Austria + NL, advise partners on messaging and external issues, and help shape how TikTok Shop is understood by media, sellers, creators and buyers.

What you'll do

• Own communications support for TikTok Shop in Germany, Austia + NL across a defined set of market priorities, and serve as a day-to-day communications partner for operations and business teams.
• Develop clear, audience-specific narratives and messaging for the three markets that support business priorities and reflect regional market context.
• Manage communications projects from planning through execution, including product moments, partnership announcements, seasonal campaigns and issue response.
• Build and maintain relationships with national, business and trade media; handle routine inbound requests independently and support proactive media engagement.
• Work with DACH + NL market communications leads on media strategy, inquiries and reputational issues, escalating where needed and contributing to a coordinated market response.
• Review German-language external materials, including seller communications, presentations, promotional messaging and operational updates, for clarity, consistency and reputational risk.
• Track media sentiment, market trends and developing public narratives relevant to e-commerce, and translate those signals into practical guidance for internal teams.
• Prepare spokespeople and subject-matter experts for interviews, briefings and events, with clear messaging and strong on-the-ground support.
• Partner with cross-functional teams including Marketing, Operations, Product, Creator Partnerships, Policy and Legal to keep messaging aligned and ensure communications risks and opportunities are surfaced early.
• Contribute to issue management for routine reputational matters in DACH + NL, using sound judgment, clear escalation and steady execution.

Qualifications

Minimum Qualifications

• 6+ years of professional experience in communications, corporate affairs, public relations, media relations, public affairs, or a closely related field, including hands-on experience developing external messaging and supporting market-facing communications programs.
• 6+ years of professional experience delivering communications projects within communications, corporate affairs, public relations, or a related function, including product communications, partnership announcements, seasonal campaigns, or issue response.
• 6+ years of professional experience supporting spokespeople, media interviews, briefings, and external events within communications, public relations, corporate affairs, or a related field.
• 3+ years of professional experience in the German media landscape, including hands-on experience managing press relationships, responding to inbound media requests, and supporting proactive media engagement.
• 6+ years of professional experience writing and editing external communications materials in German and English, including press materials, presentations, promotional messaging, stakeholder communications, or operational updates.
• 6+ years of professional experience working cross-functionally with business, operations, product, marketing, legal, policy, or related stakeholders in a fast-paced environment.
• Professional proficiency in German and English, with the ability to draft, review, and communicate effectively in both languages.

Preferred Qualifications

• Experience owning defined projects end-to-end, with strong attention to detail and reliable follow-through.
• Good judgment on routine reputational issues, with the ability to identify emerging risks or shifts in public sentiment.
• Experience in e-commerce, marketplaces, technology, social media, or other fast-moving consumer-facing sectors.
• Ability to operate confidently in ambiguity, manage multiple workstreams simultaneously.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.