Dynamics 365 Customer Engagement Technical Consultant

Jobtailor; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Dynamics 365 CE/Power Platform consultant to design and deliver customer-centric solutions. You will partner with clients and internal stakeholders to gather requirements, run workshops, and translate business needs into effective designs.

You will configure modules across Sales, Customer Service, and Field Service, build on the Power Platform, and design integrations with Azure services and third-party systems.

Qualifikationen

• 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions.
• Hands-on experience with modules such as Sales, Customer Service, Field Service, or Marketing/Customer Insights.
• Strong understanding of CRM processes and customer engagement best practices.
• Proven ability to gather requirements, facilitate workshops, and translate business needs into designs.
• Experience configuring and extending solutions using Power Platform: Model-Driven Apps, Power Automate, Dataverse, Power BI.
• Familiarity with Azure and integration tech such as Logic Apps, Azure Functions, and Power Platform connectors.
• Experience with APIs, REST services, and integrating Dynamics 365 with external systems.
• Understanding of enterprise data models, security frameworks, and solution architecture principles.
• Exposure to C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365.
• Experience supporting ALM, deployments, and Agile delivery methodologies.
• Strong communication and stakeholder management skills.

Aufgaben

• Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions.
• Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions.
• Configure and implement Dynamics 365 CE apps across Sales, Customer Service, Field Service, and related modules.
• Build and enhance solutions using the Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse.
• Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems.
• Contribute to API and integration design using Logic Apps, Azure Functions, and Power Platform connectors.
• Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE.
• Support data migration, deployment activities, and maintain data quality standards.
• Participate in testing cycles (SIT, UAT) and ensure solutions meet business requirements.
• Provide post-go-live support, troubleshoot issues, and promote best-practice, low-customization solutions.

Kenntnisse

Dynamics 365 CE

Power Platform

CRM processes

Workshops facilitation

REST APIs

ALM

Agile

C#

.NET

JavaScript/TypeScript

Security models

Ausbildung

Bachelor's degree in CS/IT or related

Tools

Azure Logic Apps

Azure Functions

Dataverse

Power BI

Jobbeschreibung

Responsibilities

• Partner with clients and internal stakeholders to design and deliver customer-centric Dynamics 365 CE solutions
• Facilitate requirements gathering workshops, business process reviews, and fit-gap analysis sessions
• Configure and implement Dynamics 365 CE applications across Sales, Customer Service, Field Service, and related modules
• Build and enhance solutions using the Microsoft Power Platform, including Model-Driven Apps, Canvas Apps, Power Automate, and Dataverse
• Design and support integrations between Dynamics 365, Microsoft 365, Azure services, and third-party systems
• Contribute to API and integration design using tools like Logic Apps, Azure Functions, and Power Platform connectors
• Configure business rules, workflows, forms, dashboards, and security models within Dynamics 365 CE
• Support data migration, deployment activities, and maintain data quality standards
• Participate in testing cycles (SIT, UAT) and validate solutions meet business requirements
• Provide post-go-live support, troubleshoot issues, and drive continuous improvement while promoting best-practice, low-customization solutions

Requirements

• 5+ years of experience implementing or supporting Microsoft Dynamics 365 Customer Engagement (CE) and/or Power Platform solutions
• Hands-on experience with one or more Dynamics 365 CE modules such as Sales, Customer Service, Field Service, or Marketing / Customer Insights
• Strong understanding of CRM processes and customer engagement best practices
• Proven ability to gather requirements, facilitate workshops, and translate business needs into effective solution designs
• Experience configuring and extending solutions using the Power Platform, including Model-Driven Apps, Power Automate, Dataverse, and Power BI
• Familiarity with Azure and integration technologies such as Logic Apps, Azure Functions, and Power Platform connectors
• Experience working with APIs, REST services, and integrating Dynamics 365 with external systems
• Understanding of enterprise data models, security frameworks, and solution architecture principles
• Exposure to customization technologies such as C#, .NET, JavaScript/TypeScript, and web resources within Dynamics 365
• Experience supporting application lifecycle management (ALM), deployments, and Agile delivery methodologies
• Strong communication, stakeholder management, and problem-solving skills with the ability to work collaboratively across technical and business teams
• Post-secondary education in Business, Information Technology, Computer Science, or a related discipline