Director, Servicing & Collections

Forbrightbank; Deutschland; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Benefits dieser Stelle

Health, Dental, Vision

4 weeks PTO

401k + match

Transit benefits

Remote/Hybrid work

Sustainability incentives

Subscriptions reimbursement

Top Workplace award

Zusammenfassung

Forbright Bank is seeking a Director of Servicing & Collections to oversee the loan portfolio across the full servicing lifecycle. You will drive strategy, vendor governance, and data-driven improvements while ensuring regulatory compliance and cost efficiency.

The role requires leadership and a track record in collections, servicing, and team development. You will partner with analytics and Capital Markets to translate performance insights into actionable plans, manage vendor networks, and

Qualifikationen

• Bachelor’s Degree required.
• Minimum of 8 years of loan servicing and collections experience.
• Minimum of 5 years of supervisory experience.
• Proven track record of improving portfolio performance metrics.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel).

Aufgaben

• Own portfolio performance across servicing lifecycle, including core servicing, late-stage collections, and default loan servicing.
• Lead vendor management, including setting performance standards and driving corrective actions.
• Forecast and deliver against aggressive portfolio targets (roll rates, loss rates, prepayment rates, expenses).
• Develop and oversee monitoring programs for process and vendor performance.
• Partner with analytics to translate data into actionable strategies and challenge assumptions.
• Prepare and deliver portfolio performance reviews with drivers and tactics.
• Collaborate with Capital Markets to respond to loan owner questions about performance trends.
• Work with legal and compliance to create compliant, high-performing processes.
• Supervise employees managing vendors and processes; maintain a high-performing team.
• Additional duties as assigned.

Kenntnisse

Communication skills

Leadership

Time management

Problem solving

Attention to detail

Ausbildung

Bachelor’s Degree

Tools

Microsoft Office

Jobbeschreibung

COMPANY DESCRIPTION:Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter futurefor our clients and the communities we serve.Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors andcreative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries.

COMPANY CULTURE:We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.

COMPANY MISSION:We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future.

JOB SUMMARY:TheDirector, Servicing &Collections,is accountable for the performance of the loan portfolio across the full servicing lifecycle. Thisroleowns strategy development and execution oversight across primary servicing, earlyandlate-stagecollections, and default recoveries with a relentless focus on portfolio outcomes, cost efficiency, and continuous improvement.The Director, Servicing &Collections,leadsvendor strategy and governance, holding third-party servicers accountable to aggressive performance targets while driving data-informed operational enhancements. Thisrolecombinesstrong analytical rigor with executive presence, influencing internal stakeholders and external partners to deliver superior results.

• Own portfolio performance across the servicing lifecycle, including core servicing and customer support,late-stagecollections, and default loan servicing

• Manage service offerings for borrowers whose installers cannot complete their projects orfulfill on warrantyobligationsto bolster borrower satisfaction and loan performance

• Establish, forecast, and deliver against aggressive portfolio performance targets including roll rates, loss rates, prepayment rates, and expense related metrics

• Manage a network of vendors who primarily execute business processes

• Hold vendors accountable to clearly defined performance standards, proactivelyidentifyingperformance gaps and driving corrective action plans with urgency and precision

• Responsible for expense management related to processes and vendors under your oversight

• Develop and oversee comprehensive monitoring programs foroversight ofprocess and vendor performance

• Partner with analytics to translate data into actionable strategies; independently challenge assumptions and drive strategy refinement based on performance insights

• Prepare and deliver portfolio performancereviews, articulatingboth the drivers of performance trends and the strategies and tactics under development or deployed to improve performance

• Partner with Capital Markets to respond to loan owner questions about performance trends

• Collaborate with legal and compliance teams tocreate programs and processes that can both deliver superior loan performance and withstand regulatory scrutiny

• Perform other duties as assigned

• Superviseemployeeswho will be managing specialized vendors and processes within servicing and collections

• Maintaina top performing team through development of existing personnel orrecruiting, selecting, orienting, and training employeesas needed

• Manage performance of employees through development, coaching, and counseling

• Bachelor’s Degreerequired

• Minimum of8years ofloan servicing and collections experiencerequired; experience insecured and unsecured home improvement finance loan servicingpreferred

• Minimum of5 years of supervisory experiencerequired

• Proventrack recordof materially improving portfolio performance metrics

• Demonstrated ability to analyze complex problems and develop responsive business plans

• High sense of urgency and ownership mentality

• Proficiencywith Microsoft Office tools (Outlook, Word, PowerPoint, Excel)

• Excellent verbal, written, and interpersonal communication skills

• Strong organizational skills and attention to detail

• Outstanding problem-solving and time management skills

• Self-motivated, self-directed, and results-oriented

• Adaptable and able to multitask in a fast-paced environment

• Can work independently and within a team; solution-oriented with a collaborative approach

POSITION REQUIREMENTS: We are committed to creating an inclusive workplace where all employees are capable of performing their job position. Work is primarily conducted in an office setting while certain positions may allow for remote work through the use of technology at management discretion. The functions described below are representative of those to successfully perform duties of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. While performing duties of this job, the employee may be regularly required for extended periods of time to:

• Remain in a stationary position

• Use hands and fingers

• Utilize a computer monitor with visual acuity

• Operate technology or other office machinery such as printers, scanners, etc.

• Communicate clearly verbally and/or in writing with others

ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.

PERKS/BENEFITS:

• Comprehensive health, dental, and vision plans

• 4 weeks PTO

• 401k + company match

• Metro SmartTrip benefits ($50/mo)

• Remote or hybrid (4 days per week in-office) work schedules for most positions

• Incentives for purchasing solar panels, electric vehicles, biking to work, etc.

• Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more!

• The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

CORE PRINCIPLES:

• Excellence: Excellence is not a goal,but astandard, reflected in theprecisionof our work and the quality of our decisions. Excellence is a discipline that compounds over time and creates lasting value; it must be measured and managed.

• People: Our people are our greatest strength. We foster a culture of respect, inclusion, and ambition - where everyone matters. We celebrate collaboration and teamwork and prize loyalty - to one another, the company, our mission, and values.

• Innovation: We invest boldly in technology, harnessing innovation not for its own sake but to make banking and lending better, faster, and smarter for our clients, more efficient for our team, and more profitable for our shareholders.By combining human insight with technological excellence, we strengthen our ability to serve, to adapt, and to succeed in a changing world.Innovation is a continuous investment innew ideas.

• Sound Practices: Our foundation rests on prudence, care, integrity, and discipline.We manage credit and business risk with rigor and fundamentals-based judgment, act with transparency, and uphold the highest standards of corporate governance and regulatory compliance to ensure sustainable growth and enduring financial strength.

• Distinct Value: Wefocusour energy where we add value. We avoidthe commoditizedandthe ordinary, choosing to compete through insight, specialization,technologyand service.By concentrating on areas whereexpertisematters and relationships endure, we create differentiation that is defensible and lasting.

• Clients: We exist to advance our clients’ success and to help them grow.We listen deeply, think creatively, and deliver solutions that solve problems, driveimpactand add value.Every client relationship is built on partnership, performance, and purpose.

• Shareholders: We are committed to creating exceptional value for our shareholders.We invest for the long term and view our shareholders as partners – not observers - in value creation. Weallocatecapital wisely, execute with precision, and continuously adapt our business model to pursue the most attractive, risk-adjusted returns. We work to make rational decisions, avoid unnecessary complexity,maintainstrong liquidity and capital, and communicate with clarity and honesty.We measure success both by current performance and by the durability and quality of the long-term value we build.

• Communities and the Environment: We believe prosperity and responsibility go hand in hand.We invest in inclusiveopportunityand environmental stewardship.Our goal is simple - to do our part build a brighter, more sustainable future for the communities we serve and the world we share.

It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.

Employment with Forbright Bank is at-will, which means that either you or the Company may terminate the relationship at any time.

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