Delivery Partner Manager

Amazon; Korntal-Münchingen; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Amazon is seeking a Delivery Partner Manager to enhance relationships with delivery service partners. This role involves supporting partners through compliance, improving delivery efficiency, and fostering communication. Ideal candidates will have a degree and experience in account management and data analysis, with fluency in both German and English.

Qualifikationen

• A degree in a relevant field is required.
• Experience in account management in a fast-paced environment.
• Advanced proficiency in German and English is a must.

Aufgaben

• Support delivery service partners to meet compliance requirements.
• Hold regular meetings with partners and resolve pain points.
• Use data to understand and improve partner performance.

Kenntnisse

Account Management

Data Analytics

Communication

Ausbildung

Degree

Advanced degree in business management, economics, law, engineering or supply chain

Tools

MS Office

Jobbeschreibung

Delivery Partner Manager, Delivery Partner Manager, Amazon Logistics

Our last-mile delivery service partners are crucial to our service, and we work closely with them to make sure deliveries large and small get to where they need to be. As a Delivery Partner Manager, you’ll make sure we have the best relationship possible with our partners. You’ll build connections, help them put processes in place for efficient delivery, and smooth out any issues they experience, all with the aim of creating a partnership that’s successful for many years.

Key job responsibilities
Support last-mile delivery service partners across Germany, Netherlands and Austria to meet compliance requirements and prepare routes
Hold regular meetings with partners
Resolve partner pain points
Use data to understand partner performance and support improvements

A day in the life
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process and means you have visibility of everything to guide our logistics partners. You’ll look after all elements of our partner relationships, from getting the contracts in place to keeping track of performance.

This role is all about clear communication. You’ll be in daily contact with the partners you manage to make sure they have everything they need to carry out deliveries on time.

About the team
Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions.

There are two sides to what we do. Our ‘under the roof’ associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 24/6 shifts in most of our locations.

Meanwhile, our ‘on the road’ people work with Delivery Service Partners - a network of delivery businesses. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of start of the art vehicles (including Electric Vehicles) and technology to help us do just that.

BASIC QUALIFICATIONS

A degree
Relevant experience in account management in a fast-paced environment
Advanced proficiency in verbal and written German and English.
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

Experience in logistics, transportation, supply chain or distribution
Experience of communicating with a wide range of stakeholders, including your peers and leadership
A bachelor’s, master’s or advanced degree in business management, economics, law, engineering or supply chain and logistics

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