Customer Support Engineer (L2) (Fully Remote)

LocalStack; Deutschland; Remote; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

LocalStack is seeking a capable L2 support engineer to assist client Itau during BRT hours, balancing workload with the existing team. You will investigate and resolve customer issues, reproducing complex scenarios using various technologies.

The role requires strong Python and AWS skills, plus Docker, Terraform and Git, and excellent English and Portuguese communication.

Qualifikationen

• Proficient in Python and AWS, with knowledge of Docker, Terraform, and Git.
• Strong communication skills in English and Portuguese, both written and verbal.

Aufgaben

• L2 support for client Itau during BRT hours, balancing workload with the team.
• Investigate and resolve customer issues, reproducing complex scenarios using various technologies.

Kenntnisse

English

Portuguese

Tools

Python

AWS

Docker

Terraform

Git

Jobbeschreibung

• Primary responsibility is providing L2 support for client Itau during BRT hours, balancing workload with existing team.
• Investigate and resolve customer issues, reproducing complex scenarios using various technologies.

Experience Required:

• Proficient in Python and AWS, with knowledge of Docker, Terraform, and Git.
• Strong communication skills in English and Portuguese, both written and verbal.

Values we hold:

• Care: Prioritize empathy and understanding in every interaction.
• Ownership: Take responsibility for work and its impact on outcomes.
• Courage: Embrace bold challenges and take calculated risks to innovate.

LocalStack

LocalStack is a local cloud development platform that simulates cloud environments for faster, cheaper dev&test cycles. They are a fast-growing Series A startup with a globally distributed team of ~100+ employees across 25 countries, fostering a culture of care, ownership, and openness.