Customer Success, EMEA

Mistral.ai; Deutschland; Vor Ort; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

Relocation support

Wellness programs

Meal and transportation allowances

Zusammenfassung

Mistral.ai is seeking a Customer Success Manager to manage a portfolio of enterprise customers, driving adoption and long-term success with our AI solutions. You will be the primary contact, building trusted relationships and guiding customers from onboarding to renewal.

Ideal candidates have 5+ years in customer-facing roles, experience with technical products, and strong communication across technical and executive audiences.

Qualifikationen

• 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting.
• Proven ability to manage enterprise customer relationships with a focus on adoption, satisfaction and retention.
• Experience with technical products and engagement with Data/IT/Engineering teams.
• Strong communication and presentation skills for technical and executive audiences.
• Business acumen to identify upsell and expansion opportunities while ensuring success.
• Hands-on, customer-centric, collaborative and organized, with problem-solving mindset.

Aufgaben

• Own a portfolio of enterprise customers and maximize value from Mistral’s AI solutions.
• Build trusted relationships with key stakeholders and tailor solutions to business objectives.
• Lead onboarding, adoption and ongoing engagement to drive product usage and satisfaction.
• Monitor health metrics, identify risks and mitigate churn.
• Collaborate with Sales to identify upsell/cross-sell opportunities.
• Gather customer feedback with Product/Eng and influence roadmap.
• Develop and deliver customer training and enablement programs.
• Conduct regular business reviews to align goals and success metrics.
• Support renewal processes and coordinate with internal teams.

Kenntnisse

Enterprise relationships

Customer success

SaaS

Technical products

Communication skills

Upsell opportunities

AI/ML concepts

Collaboration

Jobbeschreibung

About Mistral

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems—across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector—co-creating customized AI systems that they can run on their terms.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

The Role

As a Customer Success Manager (CSM) at Mistral, you will be responsible for managing a portfolio of enterprise customers, ensuring they achieve their goals using Mistral’s solutions. You will serve as the primary point of contact for customers, driving adoption, satisfaction, and long-term success.

This role is ideal for those who excel in customer-facing environments, enjoy solving complex challenges, and are passionate about turning customer success into business impact.

What You Will Do

Customer Success Ownership

• Manage a portfolio of enterprise customers, ensuring they maximize the value of Mistral’s AI solutions.

• Build strong, trusted relationships with key stakeholders, understanding their business objectives and tailoring solutions to meet their needs.

• Lead customer onboarding, adoption, and ongoing engagement to drive product usage and satisfaction.

• Monitor customer health metrics, identify risks, and proactively address challenges to prevent churn.

• Collaborate with Sales to identify upsell and cross-sell opportunities based on customer needs and usage patterns.

• Partner with Product and Engineering teams to gather customer feedback and influence the product roadmap.

• Develop and deliver customer training, enablement programs, and best practices to drive adoption.

• Conduct regular business reviews (QBRs) to align on goals, challenges, and success metrics.

Strategic Customer Guidance

• Serve as a trusted advisor to customers, guiding them on how to leverage Mistral’s AI solutions to achieve their business outcomes.

• Work closely with Support and Product teams to ensure seamless customer experiences, from deployment to production.

• Create and execute customer success plans with clear KPIs, timelines, and measurable outcomes.

• Advocate for customer needs internally, ensuring their voice is heard in product and strategic discussions.

Cross-Functional Collaboration

• Share customer insights with Product, Sales, and Engineering teams to inform product improvements and strategic initiatives.

• Clear obstacles for customers during deployment and adoption phases, accelerating time-to-value.

• Support renewal processes, including contract negotiations, expansion discussions, and coordination with internal teams.

What We're Looking For

• 5+ years of experience in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting, ideally in a technical or SaaS environment.

• Proven ability to manage enterprise customer relationships, with a focus on driving adoption, satisfaction, and retention.

• Experience working with technical products, with the ability to engage confidently with Data, IT, and Engineering teams.

• Strong communication and presentation skills, including the ability to tailor messaging for technical and executive audiences.

• Business acumen: Ability to identify upsell and expansion opportunities while ensuring customer success.

• Technical aptitude: Familiarity with AI/ML concepts is a plus; ability to understand and discuss technical requirements is essential.

• Hands-on, customer-centric, collaborative, and organized, with a passion for solving complex challenges.

What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.

For the most up-to-date details on benefits available in your location, please refer to our Benefits page.

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