Customer Service Specialist, Parcel

Jobtailor; Neufahrn bei Freising; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

Jobtailor in Bavaria, Germany, seeks a logistics administrative specialist to handle customer service by phone and email and to organize transports with carriers. You will manage invoicing checks and billing for customers, and assist with shipping documents.

Fluent German and good English are required, along with a strong service orientation and excellent communication skills.

Qualifikationen

• Completed commercial apprenticeship in freight forwarding or related field.
• Experience in administrative processing.
• Very good German and good English, both written and spoken.
• Interest in the freight forwarding/logistics industry.
• Strong service orientation and communication skills.

Aufgaben

• General customer service via phone and email.
• Organization of transports using our proprietary shipping software.
• Contact with carriers in the CEP/KEP sector and related services.
• Checking and booking of incoming invoices.
• Preparation of customer billing including complaint handling.
• Price calculations for ad-hoc requests.
• Preparation of shipping documents.

Kenntnisse

Customer Service

Administrative Processing

German Language Skills

Organizational Skills

Ausbildung

Commercial Apprenticeship

Tools

Shipping Software

Jobbeschreibung

General customer service via phone and email
Organization of transports using our proprietary shipping software
Contact with carriers in the courier, express, and parcel (CEP/KEP) sector as well as overnight, on-board courier, and direct delivery services
Checking and booking of incoming invoices
Preparation of customer billing including complaint handling
Price calculations for ad-hoc requests
Preparation of shipping documents

Requirements

• Completed commercial apprenticeship, e.g., freight forwarding clerk, office clerk, or industrial clerk
• Experience in administrative processing
• Very good German skills and good English skills, both spoken and written
• Interest in the freight forwarding/logistics industry
• Strong service orientation and excellent communication skills
• Good time-management and organizational sensitivity

Core Competencies

Demonstrates expertise in customer service and administrative processing within the freight forwarding and logistics industry, with strong communication skills in both German and English. Proficient in organizing transports and preparing shipping documents while maintaining a high level of service orientation.

Highest-signal resume keywords

• Customer Service
• Administrative Processing
• Freight Forwarding
• German Language Skills
• Organizational Skills

ATS Optimization Keywords

Hard Skills

• Shipping Software
• Invoice Checking
• Price Calculations
• Shipping Document Preparation

Soft Skills

• Service Orientation
• Communication Skills
• Time Management
• Organizational Sensitivity

Certifications & Qualifications

• Commercial Apprenticeship

Industry Keywords

• Freight Forwarding
• Logistics
• Courier Services
• Express Services
• Parcel Services