Customer Service Advisor

TEKsystems; Deutschland; Hybrid; EUR 26.000 - 27.000; Vollzeit

Benefits dieser Stelle

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short/Long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Zusammenfassung

TEKsystems is recruiting for a Universal Customer Service Advisor to support a renowned luxury automotive brand in a hybrid role based out of Warren, MI. The position asks for a background in customer service and strong communication to manage cases from start to finish while addressing technical inquiries and vehicle ownership experiences.

Training occurs on-site Tuesday through Thursday with remote work Monday and Friday; after training, remote work is available with onsite reporting as

Qualifikationen

• Bachelor's degree or equivalent professional work experience.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable navigating multiple computer systems and applications.
• Experience using Microsoft Office (Word, Excel, PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• Deliver outstanding customer experiences through empathy, professionalism, and problem-solving.
• Manage customer cases from start to resolution with timely updates.
• Handle inquiries related to customer assistance, marketing programs, connected services, EV technology, and vehicle ownership experiences.
• Troubleshoot technical concerns (Vehicle connectivity, Wi-Fi, Infotainment, mobile apps).
• Support dealership partners, field teams, and internal stakeholders to resolve concerns.
• Research escalated issues and identify root causes and corrective actions.

Kenntnisse

Customer service

Communication

Problem solving

Multi-system navigation

MS Office

Ausbildung

Bachelor's degree or equivalent

Tools

CRM systems

Jobbeschreibung

Join a Premium Customer Experience Team

Are you passionate about delivering exceptional customer service and solving complex problems? We are seeking a Universal Customer Service Advisor to support customers of a renowned luxury automotive brand. In this role, you will serve as a trusted customer advocate, providing white-glove support across a variety of customer concerns, technical issues, and service-related inquiries.

This is an excellent opportunity to gain experience with an iconic luxury brand while building a long-term career path with opportunities for growth and advancement.

What You'll Do

As a Universal Customer Service Advisor, you will:

• Deliver outstanding customer experiences through empathy, professionalism, and problem-solving.
• Manage customer cases from start to resolution while providing timely updates and follow-through.
• Handle inquiries related to customer assistance, marketing programs, connected services, EV technology, and vehicle ownership experiences.
• Troubleshoot technical concerns involving:
  • Vehicle connectivity
  • Wi-Fi functionality
  • Infotainment systems
  • Mobile applications
• Support dealership partners, field teams, and internal stakeholders to resolve customer concerns.
• Research escalated issues and help identify root causes and corrective actions.
• Document all customer interactions and case activity accurately and thoroughly.
• Meet and exceed customer satisfaction, service level, and operational performance goals.
• Contribute to a culture focused on luxury service excellence and continuous improvement.

Qualifications

• Bachelor's degree or equivalent professional work experience.
• 2+ years of customer service experience.
• Strong verbal and written communication skills.
• Excellent problem-solving and critical-thinking abilities.
• Comfortable navigating multiple computer systems and applications.
• Experience using Microsoft Office products, including Word, Excel, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Reliable, professional, and customer-focused.

Training

Training will be conducted in a hybrid environment:

• On-site: Tuesday through Thursday
• Remote: Monday and Friday

After training, employees will have the opportunity to work remotely while maintaining the ability to report onsite as needed.

Candidates must live within approximately one hour of Warren, MI or be willing to commute when required.

Schedule Requirements

Candidates must be flexible to work shifts within:

• Monday through Friday: 8:00 AM - 9:00 PM
• Saturday: 9:00 AM - 9:00 PM

Schedules will vary, but employees will not be scheduled six days per week.

Why Apply?

• Opportunity to represent a prestigious luxury automotive brand.
• Hybrid work environment with work-from-home flexibility after training.
• Competitive pay.
• Exposure to cutting-edge vehicle technology, EVs, connectivity features, and customer experience operations.
• Strong career growth potential with opportunities to advance into leadership and other areas of the business.
• Work alongside experienced professionals dedicated to redefining luxury customer care.

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warren,MI.

Application Deadline

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.