Customer Reliability Engineer (m/f/d)

JuicyLemons; Berlin; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

JuicyLemons in Berlin is a fast-scaling AI company implementing edge and cloud tooling. You will own technical support end-to-end, debugging and reproducing issues, and turning recurring problems into automated solutions. You’ll be hands-on across the stack, not a pure backend support role.

When support is quiet, you’ll work on platform and infrastructure projects, building tools to prevent future issues. You’ll design smarter triage, self-service, deduplication, and automation while

Qualifikationen

• Production experience in SRE/infrastructure, observability, cloud, CI/CD, and debugging.
• Ability to automate repetitive support tasks with code or tooling.
• Strong problem-solving and communication under pressure.

Aufgaben

• Own technical support end-to-end — investigate, reproduce, resolve, and explain user issues.
• Build the triage layer — prioritisation, deduplication, routing, and diagnostics.

Kenntnisse

Technical support

Debugging

SRE

Observability

Cloud

CI/CD

Automation

Full-stack debugging

Systems thinking

Fast learner

Tools

GCP

Cloudflare

TypeScript monorepo

Jobbeschreibung

We're recruiting for a fast-scaling AI company in Berlin with a small team, real revenue, and high ownership.

They're looking for someone to own technical support end-to-end while building the automation and tooling to eliminate it over time. You'll be hands-on: debugging, investigating logs, reproducing issues, and helping users — then turning recurring problems into automated solutions. Not a backend role with occasional support. Support is a core part of the job, with the freedom to automate as much of it as possible.

Why this role exists

Ticket volume is down to about a fifth of last year, but the remaining issues are far more complex — from unusual hardware and desktop edge cases to ML, sync, and infrastructure problems. This role requires someone who can debug across the stack, not just route tickets.

When support is quiet, you’ll work on platform and infrastructure projects, building tools and automation to prevent future issues. You’ll become the first point of contact for technical support, designing smarter triage, self-service, deduplication, and automation along the way.

What the job actually looks like:

• Own technical support end-to-end — investigate, reproduce, resolve, and clearly explain user issues.
• Build the triage layer — prioritisation, deduplication, routing, and diagnostics from scratch.
• Own and improve support tooling — shape the internal support panel and build tools that speed up resolution.
• Work on platform & reliability when support is quiet — observability, alerting, CI/CD, and infrastructure.
• Close the loop with Engineering — identify recurring issues and fix them at the source.

The environment:

• Edge-first infrastructure, hybrid cloud setup (Cloudflare-style edge platform + GCP)
• A large, fully type-checked TypeScript monorepo — end-to-end typed APIs, modern ORM tooling
• A genuinely pleasant internal dev experience, with strong support for AI-assisted / agentic development workflows
• An in-house design system, so shipping isn't blocked on waiting for design

Who we're looking for:

• You enjoy support — solving user problems and communicating clearly under pressure.
• Production experience — strong in SRE/infrastructure, observability, cloud, CI/CD, and debugging.
• Builder mindset — you automate repetitive work with code, tools, or AI.
• Full-stack debugging — comfortable tracing issues across desktop, API, pipelines, and infrastructure.
• Systems thinker — you build scalable solutions, not just clear tickets.
• Fast learner — adaptable and excited by changing requirements.