Customer Onboarding Specialist (German speaking)

Frisbii; Hamburg; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Benefits dieser Stelle

Opportunities for professional growth

Dynamic company culture

Local employee benefits

Zusammenfassung

A subscription management company in Hamburg is seeking a Customer Onboarding Specialist. The role involves helping customers understand the platform, providing training, and improving onboarding processes. Ideal candidates will be fluent in German and English and possess customer support experience in a technical setting. This position offers the chance to work in a high-growth environment with opportunities for professional development and a collaborative culture.

Qualifikationen

• Experience in customer support, onboarding, or project management in a technical environment.
• Familiarity with e-commerce, subscription management, or accounting platforms is a plus.
• Ability to explain technical concepts to non-technical people.

Aufgaben

• Help international customers onboard to our billing and payment platforms.
• Consult customers on using professional tools effectively.
• Coordinate applications for acquiring agreements.

Kenntnisse

Fluent German

Customer support experience

API tools experience

Strong communication skills

Ability to multitask

Tools

CRM software

Onboarding tools

Jobbeschreibung

Requirements for this role: fluent German speaking.

Frisbii is a leading subscription management and recurring billing solution, backed by private equity, and is rapidly scaling its operations across Europe. With a strong commitment to innovation, Frisbii supports subscription‑based businesses in managing their customer lifecycle efficiently, optimizing their revenue streams, and scaling sustainably.

Frisbii is looking for a dynamic Customer Onboarding Specialist who wants to work in a high growth international environment with a world class team.

Key Responsibilities

• Customer Onboarding: Help international customers (e‑commerce and subscription management) to onboard to our platforms, ensuring they fully understand the features and functionality of our billing and payment platforms.
• Customer relationship: Consult them on making the best use of our professional tools to manage and operate their business.
• KYB (Know Your Business): Coordinate applications for acquiring agreements between customers and acquirers (payment processors), ensuring a seamless process for customers.
• Integration Support: Explain technical concepts in a clear and simple manner, helping customers to navigate the platform and resolve any issues during their onboarding phase. Support them to build integrations to their own software infrastructure and shop systems.
• Collaboration: Work closely with cross‑functional teams (sales, technical support, customer management, and product management) to streamline the onboarding experience and address customer feedback.
• Training and Documentation: Develop and maintain training materials and documentation to assist customers during the onboarding process.
• Feedback Loop: Gather insights and feedback from customers to continuously improve the onboarding process and share findings with relevant teams.
• Proven experience in customer support, onboarding, project management, or a related role in a technical environment.
• Familiarity with e‑commerce, subscription management, payment, or accounting platforms is a plus.
• Experience with API tools.
• Strong communication and interpersonal skills, with the ability to understand technical processes and explain them to people without technical background.
• A patient and empathetic approach to customer service.
• Excellent teamwork and collaboration skills.
• Ability to multitask and manage various customer projects simultaneously.
• Proficiency in CRM software and onboarding tools.
• Profound German and English skills (speaking and writing).

What We Offer

• A dynamic, growing company with plenty of room for creativity.
• An exciting role with a direct impact on customer success.
• A motivated team with an open, appreciative company culture.
• Opportunities for professional and personal development.
• Local Employee benefits.

Recruitment Process

We have a three‑step recruitment process:

• One of our HR Business Partners for a prescreen visio: Kasia, Birte or Chloé (30 mins)
• Jutta, Head Of Customer Onboarding (1 hour)
• Laurence, VP Customer Success who will challenge you in a final interview (30 mins)

Please send your applications in English 🙂