Customer Lifecycle Manager

almedia; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Equity in Almedia

Transport subsidy

Breakfasts and lunches

Language learning

Urban Sports Club membership

Zusammenfassung

Almedia in Berlin is looking for a Customer Lifecycle Manager to enhance user engagement through a data-driven CRM approach. You will own the entire user journey, from activation to churn, while optimizing complex workflows and improving user experiences.

The position offers significant growth opportunities, equity, and benefits like transport subsidies and meals. Join our ambitious team to help shape the future of marketing.

Qualifikationen

• Experience owning lifecycle or CRM at a high-volume consumer platform.
• A product, UX, or data-analytics mindset.
• Proven ability to map complex user flows.

Aufgaben

• Own the full lifecycle across push, SMS, email, and in-app.
• Re-architect where logic lives, moving decisions into the data layer.
• Make data-driven calls on segmentation, timing, and channel.

Kenntnisse

Data-driven decision making

CRM management

User journey mapping

Experience in high-volume consumer platforms

Tools

Braze

Jobbeschreibung

This isn’t your regular job. Almedia is a place where those who want to push harder can accelerate their careers faster than anywhere else. We’re aiming to become Germany’s second bootstrapped unicorn. Almedia is already Europe’s #3 fastest-growing company in 2025 (FT1000).

We are building the future of marketing by rewarding our community of over 70 million users for engaging with our advertisers’ products. We are offering a new way to acquire users for the biggest companies in the world.

At Almedia, you’ll:

• Own way more, way earlier — you’ll be trusted with responsibility fast.

• Push harder, get further — this isn’t a 9–5. We highly reward intensity.

• Join a rare environment — you will work with ambitious high-speed, high-ownership people.

• Fully present — we’re 5 days a week in the office to build the energising momentum we need.

Salary Range: €50K – €70K and Offers Equity and Offers Bonus

We're looking for a Customer Lifecycle Manager who wants to learn and own the entire user journey — activation, active, dormant, and churned — and turn a complex, hand-built CRM into a smart, data-driven engine that lifts LTV by 10–15% through personalization. This is a systems-and-product role, not a copy-and-send one: the challenge to tackle is the architecture, not the messaging.

What You'll Do

• Own the full lifecycle across push, SMS, email, and in-app — mapping and simplifying our ~15 Braze Canvases so activation, active, dormant, and churned each run on flows that still make sense in six months.

• Re-architect where logic lives — move trigger and segmentation decisions out of Braze into the data layer, keeping Braze for orchestration, templates, and content.

• Make data-driven calls on segmentation, timing, and channel, and build monitoring that forecasts expected sends vs. actual so flows never break silently.

• Run CRM and data as one team — scope the data you need, interpret it yourself, and ship personalization experiments (game-match notifications, plan structures) with Product and Data.

• Drive measurable LTV uplift, complete the Braze migration, warm up email, and close the in-app notification gap.

What You'll Bring

• Experience owning lifecycle or CRM at a high-volume consumer platform (think Booking, Airbnb, Duolingo) — where you saw the whole journey, not one siloed stage.

• A product, UX, or data-analytics mindset — you think in systems and user journeys, and you know what to look for in the data even if you don’t build every query.

• Proven ability to map complex user flows and rationalize them into scalable, monitorable architecture.

• Comfort making data-driven decisions on segmentation, timing, and channel, and reasoning about how data feeds a CRM tool.

• Bonus: hands‑on Braze, email deliverability / IP‑warming know‑how, or a background as a self‑developer, gamer, or maker.

What Makes You a Great Fit

• Own Everything: You take the whole lifecycle as yours end-to-end — you can't sleep until a broken flow or a spam issue is solved.

• Raise the Bar: You're a little bit obsessive about detail and simplicity, and you'd rather build the right system once than patch the same Canvas every month.

• Move Fast: You make pragmatic, data-backed decisions and communicate clearly with Product, Data, and Engineering in a fast-changing environment.

Why Almedia

• Own Our Growth: We offer all Berlin-based employees equity in Almedia to truly be a part of our success.

• Scale With Almedia: Grow alongside a startup that has been profitable from day one.

• Central Berlin Office: Work from a fully-stocked modern office built for collaboration, accessible from all around Berlin.

• Other Benefits: Transport subsidy, breakfasts and lunches, language learning, Urban Sports Club, and more.

We believe in fostering talent, evaluating all skill levels during the hiring process, and providing a clear path for growth. Almedia is an equal opportunity employer. We embrace and celebrate diversity, and encourage individuals from all backgrounds to apply.