Customer Experience Manager

Cisco Systems, Inc.; München; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

Cisco Systems, Inc. in Munich is seeking a results-oriented Customer Success professional to manage end-to-end adoption plans for strategic accounts and act as the advocate for customer feedback to product teams.

You will monitor usage signals and collaborate with sales, renewal, and delivery teams to maintain a consistent customer experience. The role requires a strong background in data platforms and the ability to translate complex technical findings into business insights, with fluency in

Qualifikationen

• Bachelor's degree or higher in a relevant field, or equivalent practical experience in Core data platforms, Security operations and Observability & Performance Monitoring.
• Demonstrated track record managing enterprise-level customer relationships, with accountability for service revenue and margin targets.
• Experience analyzing large, unstructured data sets to extract actionable insights for customer optimization.
• Experience facilitating strategic business reviews with collaborators to validate adoption achievements and outcomes.
• Experience using advanced AI tools or automation platforms to improve team efficiency and workflows.
• Speaks German fluently.

Aufgaben

• Manage end-to-end adoption plans for at least 3 strategic accounts.
• Advocate customer feedback to product teams to improve experience.
• Monitor adoption signals and identify growth opportunities.
• Collaborate with sales, renewal, and delivery teams to ensure a smooth customer experience.
• Use AI and automation tools to streamline workflows and provide data-driven insights.
• Lead Customer Value Workshops and business reviews to track progress and demonstrate value of Cisco solutions.

Kenntnisse

Data analysis

Enterprise customer management

Strategic business reviews

AI tools / automation

German language

Ausbildung

Bachelor's degree or higher in a relevant field or equivalent practical experience in data platforms/Observability & Performance Monitoring

Tools

AI tools/automation platforms

Jobbeschreibung

Meet the Team
You will join a dynamic group of technology experts dedicated to the success of our strategic customers. We bridge the gap between complex Splunk solutions and business outcomes, ensuring that every interaction enhance value and drives innovation. Our team fosters a collaborative environment where we work together to solve technical challenges and scale our impact globally.

Your Impact
In this role, you'll manage the end-to-end adoption plans for at least 3 strategic accounts, ensuring our software and services truly support their long-term business goals. You'll act as their advocate, bringing their technical feedback back to our product teams to help improve the overall experience.
You'll also proactively monitor adoption signals, such as feature utilization and engagement levels, to mitigate risks and identify new opportunities for growth. You won't be working in a silo; you'll collaborate with our sales, renewal, and delivery teams to keep the customer experience consistent and smooth.
To make your work more efficient, you'll use AI and automation tools to handle technical workflows and provide data-driven insights. Finally, you'll lead Customer Value Workshops and business reviews to track progress and demonstrate the benefits of Splunk technology portfolio

Minimum Qualifications

• Bachelor's degree or higher in a relevant field, or equivalent practical experience in Core data platforms, Security operations and Observability & Performance Monitoring.
• Demonstrated track record managing enterprise-level customer relationships, with clear accountability for service revenue and margin targets.
• Proven track record to analyze large, unstructured data sets to extract actionable insights for customer optimization.
• Experience facilitating strategic business reviews with collaborators to validate adoption achievements and project outcomes.
• Experience using advanced AI tools or automation platforms to improve team efficiency and operational workflows.
• Speaks German fluently.

Preferred Qualifications :

• Demonstrated history of influencing executive-level partners to drive technical transformation and value realization.
• Prior experience managing high-complexity accounts within the car manufacturing but also other business sectors.
• Certification or deep experience in modern software-as-a-service (SaaS) adoption methodologies.
• Strong ability to translate complex technical architectures into clear, business-focused narratives for non-technical customers.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.